Assistant Director; Assistant Branch Manager - Hamilton Branch

Assistant Director (Assistant Branch Manager) - Hamilton Branch

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co‑workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

Assists the Branch Manager to ensure the efficient operation of the branch. Coach staff to optimum performance by providing guidance and supervision to Tellers and MSRs as needed. Ensures the staff is performing their duties and tasks properly and on a timely basis. Conveys a feeling of trust, service, security to members and staff.

Ensures staff is maintaining member loyalty while abiding by MECU policies and procedures. Complies with all state, federal and NCUA regulations. Must be proficient in overseeing the teller and platform functions. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Acts in the capacity as a MSR or Teller as needed.

• Adheres to and enforce policies and procedures as defined. Stays abreast of relevant procedures, laws and regulations for job functions. Protects the interests of MECU and individual members. Works with Fraud/ Security to protect members assists throughout the branch network.
• Maintains a current knowledge of all key products and services. Understands the benefits and constraints associated with these products and services. Able to resolve member concerns/ issues. Utilizes knowledge to meet member needs and gain a competitive advantage.
• Performs regular observations using the Wellness model. Coaching MSR’s and the teller staff on using the Conversation guide effectively and having in depth conversations with our member.
• Communicates clearly and effectively, both verbally and in writing. Demonstrates good judgment in determining what to communicate, to whom, and the most appropriate method. Speaks with clarity and credibility, adjusting tone to suit the situation and audience. Actively listens to others, giving them the opportunity to express their thoughts.
• Effectively prioritizes tasks and manages time to meet goals and address members’ needs. Plans and adheres to schedules, minimizing or managing interruptions to ensure high-priority tasks are completed. Provides prompt follow-up to ensure ongoing progress.
• Consistently prioritizes members, demonstrating respect for their needs and expectations, and clearly communicates if their expectations cannot be met. Avoids complaining or speaking negatively about member behavior or expectations. Engages in communication that fosters member satisfaction and encourages others to adopt a similar approach. Achieves these goals by ensuring member needs and deadlines are realistic and consistently met. Publicly acknowledges those who provide exceptional service to members.
  
  This stands in stark contrast to those who speak unkindly about members, neglect to inform them of unrealistic expectations, complain about their demands, or fail to recognize and reward those who exemplify a positive, service-oriented attitude.
• Takes proactive steps to ensure employees fully understand their roles, responsibilities, and performance standards/expectations, offering continuous feedback and support as they work to meet those expectations. Engages in regular two‑way conversations throughout the year to maintain an up‑to‑date understanding of expectations, identify performance gaps, and outline actions needed to address those gaps. This approach is in stark contrast to neglecting to clearly communicate expectations, ignoring performance gaps, offering minimal support in overcoming obstacles, and failing to…