Passenger Services Duty Manager, Aviation Services

Location:

Delta Air Lines BWIPay Rate:

Salary - Salary Plan, 60,000.00 USD Annual

Work Shift:

Job Description Duty Manager of Aviation Services Salary: $60,000

We’re looking for a friendly, compassionate leader to join our aviation services team!

Oversee passenger services station operations team while creating a work environment where people enjoy coming to work and collaborating to achieve the team’s goals and objectives. Serve as the primary customer service liaison and identify new business opportunities.

Responsibilities Deliver effective passenger services solutions to our customers

Develop and analyze employee and equipment schedules in order to use resources most efficiently while meeting all work requirements

Address and resolve customer service issues in a timely manner with professionalism

Review new airline and vendor contracts and provide feedback

Meet with customers regularly to receive feedback and monitor satisfaction levels

Build and maintain relationships with key stakeholders

Manage safety and security procedures to comply with HHS operating standards

Create a positive and inclusive work environment to lead and motivate team members

Monitor and/or conduct required training of team members

Skills

Interpersonal

Skills:

Ability to interact with individuals at all levels of the organization

Communication:
Effective written, spoken, and non-verbal communication as well as presentation skills

Customer Service:
Service-oriented mentality with a focus on exceeding expectations

Professionalism:
Maintain a positive and professional demeanor

Decision Making:
Ability to quickly make sound decisions and judgments

Proactivity:
Self-motivated with the ability to effectively prioritize projects and needs

Team Player:
Willingness to collaborate and provide support where needed to achieve outcomes

Business Ethics:
Demonstrate integrity, respect, and discretion in all business dealings

Organization:
Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements2 to 5 years of management experience

Ability to work a flexible schedule that may include nights, weekends, and holidays

Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities

Knowledge of applicable FAA and OSHA regulations

Experience negotiating contracts

Ability to work a flexible schedule that may include nights, weekends, and holidays

Computer skills, including word processing, spreadsheets, email, and ordering platforms

Must be willing to relocate for promotion opportunities

What We Offer Paid time off (vacation and sick)
Medical, dental, and vision insurance
401(k) with employer match

Employee Assistance Program (EAP)

Career development and ongoing training

Important to Know Veterans and candidates with military experience are encouraged to apply.

HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS Aviation HHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies.
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