Client Solution Manager

Overview

Client Solution Manager, Private Bank – PNC;

Location:

Baltimore, MD. Number: R226130.

• Manage all sales, service and execution support for new and ongoing client relationships and lead staff to achieve relevant KPIs and requirements.
• Monitor and oversee all activities involved with sales, service and execution support.
• Recommend improvements and connect strategy to business outcomes to drive desired client experience, and provide performance reports to leadership.
• Participate in establishing and ensuring compliance with internal policies and procedures.
• Manage client exceptions and escalations.
• Manage and maintain relationships with internal and external service partners.
• Manage, align and oversee the development of the client solutions team, which may include supervisors and individual contributors.

Successful candidates must demonstrate appropriate knowledge, skills and abilities as described below.

• 3+ years of industry-relevant experience; 2+ years of managerial experience is expected.
• University or college degree (Bachelor’s preferred). In lieu of a degree, a comparable combination of education, certification(s) and experience (including military service) may be considered.
• Strong knowledge of customer relationship management applications, customer support policies, standards and procedures, and sales support administration.
• Proficiency in decision‑making, critical thinking, effective communications, problem management, and process management.
• Ability to build and maintain customer relationships and deliver a memorable customer experience.
• Experience with risk assessment and adherence to an enterprise risk‑management framework.
• Proactive leadership with the ability to build diverse, inclusive teams.

• Client counseling and relationship building.
• Business decision‑making and results orientation.
• Competitive advantage analysis and customer experience (CX).
• Personal initiative and strong communication skills.
• Problem management, process management, and sales support administration.

• Chief or senior client‑relationship role experience.
• Experience in a private‑bank or wealth‑management setting.

Base salary: $77,138 – $128,563. Incentive eligible based on company, business and/or individual performance.

• Medical, prescription drug, dental and vision coverage (with HSAs).
• Life, disability and short‑and‑long‑term protection.
• 401(k) with company match, pension and stock purchase plans.
• Dependent‑care reimbursement, back‑up child/elder care and adoption/doula support.
• Educational assistance (select fully paid programs).
• Robust wellness program with financial incentives.
• Paid time off: maternity/parental leave, up to 11 holidays, 9 occasional absence days, 15‑25 vacation days per year.

Positions are posted for two business days from the posting date; additional days may be added at management discretion.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Contact  or call 877‑968‑7762. Specify “Workday” for accommodation assistance.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected categories. This position is subject to the requirements of the Federal Deposit Insurance Act, SAFE Act, and FINRA. PNC may provide reasonable accommodations to applicants with disabilities.

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information.