Tax System Program Manager; NCS - BCIT

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Salary Range: $ - $ Annually

Hiring Salary Range: $ - $ Annually

The Tax System Program Manager will be responsible for the end-to-end oversight of the implementation of a new tax system for the City of Baltimore. This includes vendor management, implementation, data migration, user training, and post-go-live stabilization. This role requires a leader who can navigate the complexities of a large public sector environment, manage diverse stakeholder interests, and ensure the program delivers on its objectives of improved efficiency, enhanced constituent services, increased revenue capture, and robust compliance.

• Develop and maintain the comprehensive program roadmap, charter, and governance structure.
• Define program scope, goals, and deliverables in collaboration with senior leadership and key stakeholders.
• Lead the Program Steering Committee, providing regular, transparent status reports on budget, schedule, risks, and milestones to executive leadership and City Council.
• Serve as the primary point of contact for the selected implementation partner(s) and manage vendor performance and Service Level Agreements.
• Manage the multi‑million‑dollar program budget, track expenditures, forecast, and manage contingencies to deliver the program within budget.
• Act as the central communication hub for all program stakeholders, including the Assessor's Office, Treasurer/Tax Collector, Finance Department, IT, City Council, and the public.
• Champion and co‑lead a comprehensive OCM strategy, ensuring effective communication plans, robust user training programs, and business process re‑engineering to drive adoption.
• Proactively identify, assess, and mitigate program‑level risks and resolve escalated issues from individual project teams.
• Lead a matrixed team of internal subject matter experts, IT professionals, and external consultants, coordinating resources across multiple interconnected work streams.
• Ensure the new tax system integrates seamlessly with other core municipal systems such as Workday, GIS, Permitting, and cashiering systems.

• Education: Technical background including a Bachelor’s degree in Computer Science, Information Technology, or related field. Equivalent work experience may be considered.
• Experience: 5 years of program management in large scale complex technical transformations; 10 years of experience in financial systems preferred;
  Application Development or Data Analysis backgrounds preferred along with SaaS vendor management.
• Equivalency Notes: Equivalent combination of education and experience may satisfy these requirements.

• Leadership skills with the ability to develop and communicate project objectives, inspire and motivate the application team, and maintain alignment with business strategy.
• Demonstrated knowledge of popular SDLC models, processes, deliverables, and application development.

• Background Check: Eligible candidates under final consideration for this position must complete a criminal background check and/or fingerprint screening.
• Probation: All selected persons must complete a 6‑month…