Community Services Administrator

Catholic Charities of Baltimore, Community Services Division is seeking a Community Services Administrator to provide strategic and operational leadership for assigned community services programs and initiatives. Program assignments may include, but are not limited to, shelter and housing, food services, resource and case management, immigration assistance, workforce development, employment services, and related community supports. Administrator is accountable for ensuring assigned programs operate effectively, meet agency, funder, and regulatory requirements, achieve measurable outcomes, and remain financially sustainable.

Work Schedule: Monday through Friday, 8:30 a.m. to 4:30 p.m. Limited evening and weekend work may be required on an occasional basis to support special events and operational needs.

The Community Services Division offers supportive programming for adults, families and the community. Our programs provide resources for workforce development, housing, emergency shelter, education through our Head Start programs, and immigrants.

• Provides leadership and oversight for 3–5 assigned community services programs to ensure ongoing compliance with agency policies, funder requirements, and applicable regulations, maintaining programs that consistently meet operational, regulatory, and performance standards.
• Provides direction, mentorship, and oversight to program managers and supervisory staff by establishing transparent performance standards, carrying out prompt and impartial evaluations, and promoting responsibility, ongoing learning, and a cooperative, purpose‑focused environment that achieves tangible team and program outcomes.
• Guides program leadership in setting annual goals, developing work plans, and conducting long‑range planning aligned with divisional and agency priorities, holding teams accountable for achieving clear, measurable objectives and continually monitoring progress to drive improved client and program outcomes.
• Oversees the development, implementation, and ongoing monitoring of annual program budgets, ensuring fiscal accountability and timely variance resolution to safeguard long‑term program sustainability and verify that financial outcomes meet established benchmarks.
• Supports budget and funding development efforts by contributing to budget planning, funding analysis, and research on trends and best practices that strengthen program sustainability, supporting growth, and delivering results aligned with funding goals.
• Directs quality assurance and performance management activities by reviewing program data, service outcomes, and compliance indicators to support evidence‑based decision making, continuous improvement, and consistent service effectiveness across assigned community services programs.
• Provides oversight and guidance related to service delivery models, documentation standards, compliance expectations, and outcome tracking to ensure consistency, data integrity, and accountability across assigned community services programs.
• Leads or supports division‑wide quality improvement initiatives by implementing consistent standards, monitoring outcomes, and promoting best practices across programs, for accountability, progress, compliance, and the achievement of targeted quality improvements across programs.
• Leads or supports the development, submission, and ongoing oversight of grant deliverables for funded programs within the assigned areas, ensuring all requirements are met on time and in alignment with grant agreements.
• Cultivates and maintains productive relationships with community partners, service providers, funders, donors, and referral sources to strengthen collaboration, expand access to services, and increase the reach and impact of assigned community services programs.
• Collaborates with the Communications Office to support positive media relations and represent Catholic Charities professionally in the community, ensuring accurate messaging that strengthens public awareness, trust, and alignment with agency values.
• Applies knowledge of community needs, service gaps, and program performance to strengthen program design, improve…