General Manager

• Pay or shift range: $150,000 USD to $175,000 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

HOTEL REVIVAL is hiring a GENERAL MANAGER

Hotel Revival is 107 key art-centric boutique hotel located in Baltimore's historic Mount Vernon neighborhood, home to 19th-century architecture, lush parks, iconic churches, galleries, restaurants, and cultural venues. It embodies Baltimore by showcasing local products, the city''s history, and native cuisine. This award-winning property is internationally recognized for its commitment to the ongoing restoration of Baltimore and its success in social impact.

Compensation

Salary Range: $ - $ Annually

Job Overview:

The Hotel General Manager (GM) directs and coordinates activities in the overall day-to-day operations of the hotel, including the direct supervision of all departments. The GM will be trusted to make key decisions to ensure the hotel is efficient and profitable while setting standards for employee performance and guest service. A successful General Manager will bring a strong sense of pride and ownership to the hotel and be proactive in their understanding of, and input on, the operational plans and budgets.

This is an entrepreneurial role where one must have the skills to maximize the benefit of the resources available and build a strong culture of service and hospitality.

What you''ll do:

Administrative

• Work closely with New Waterloo Operations to understand and develop the business plan; serve as a liaison between the hotel and New Waterloo Operations.
• Ensure the appropriate administration and controls involving operating and bank accounts
• Comply with New Waterloo purchasing and invoice procedures; ensure that all accounting standards are adhered to
• Initiate, implement, understand, and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll, and month-end analysis
• Design a strategy and set goals for growth
• Coordinate contract services relevant to the specific area of responsibility
• Develop a strong understanding of financial statements and actively manage financial goals and targets; maintain budgets and optimize expense structures.
• Manage expenditures from the Annual Operating Budget and Capital Reserve Budget
• Monitor and manage the guest billing and collection procedures, including delinquency, suspension, etc.
• Develop a continuous annual capital improvement plan for operations
• Serve as the liaison between your property and the New Waterloo VP of Operations
• Review payroll records for appropriate personnel
• Implement policies and procedures involving severe weather, safety, and fire
• Execute, evaluate, and improve policies and processes
• Ensure all current licenses are up-to-date

Communications

• Communicate and interact with all employees, guests, investors, and New Waterloo management team members with courtesy, dignity, and respect while maintaining a consistent professional demeanor
• Ensure follow-up to guest comments via telephone/email and provide follow-up documentation promptly
• Maintain contact with trade associates, professional organizations, and industry publications for the improvement of procedures and new technological advances
• Communicate New Waterloo policy and procedure changes to all staff members
• Organize and conduct staff meetings.

Personnel

• Provide leadership and management support to staff while overseeing day-to-day operations
• Oversee the recruitment and training of new team members; responsible for planning, documenting, implementing, and monitoring department training programs
• Responsible for interviewing, selecting, training, guiding, and managing personnel
• Ensure new Waterloo recruiting and onboarding procedures are adhered to
• Obtain and record proper documentation for all employees
• Ensure all employees are in appropriate uniform and attire for their scheduled shift
• Ensure progressive discipline policies and procedures are adhered to
• Maintain and monitor effective personnel relations in a supportive, confidential environment
• Conduct performance evaluations and set annual goals for personnel
• Create and support a cooperative and collaborative work environment where employees work productively and develop professionally
• Organize and conduct staff meetings

Operations

• Ensure that the hotel staff is delivering the level of service in accordance with the New Waterloo standard operating procedures
• Have a thorough understanding involving the maintenance of the property
• Maintain property exteriors and public spaces, and conduct daily inspections
• Oversee project completion for preventative maintenance, deep cleaning, and special projects
• Review project in detail to ensure deliverables and cost estimates are within budget and on time; work with the accounting department to manage the construction account, draws, and payments
• Manage…