Passenger Services Duty Manager, Aviation Services

## Passenger Services Duty Manager, Aviation Services Apply remote type:
In-Person locations:
Baltimore, MDtime type:
Full time posted on:
Posted Todayjob requisition :
R26 003093
*
* Location:

** Delta Air Lines BWI
** Pay Rate:
** Salary - Salary Plan, 60,000.00 USD Annual
*
* Work Shift:

**** Job Description
** Duty Manager of Aviation Services  Salary: $60,000    We’re looking for a friendly, compassionate leader to join our aviation services team!
Oversee passenger services station operations team while creating a work environment where people enjoy coming to work and collaborating to achieve the team’s goals and objectives. Serve as the primary customer service liaison and identify new business opportunities.
** Responsibilities
* ** Deliver effective passenger services solutions to our customers
* Develop and analyze employee and equipment schedules in order to use resources most efficiently while meeting all work requirements
* Address and resolve customer service issues in a timely manner with professionalism
* Review new airline and vendor contracts and provide feedback
* Meet with customers regularly to receive feedback and monitor satisfaction levels
* Build and maintain relationships with key stakeholders
* Manage safety and security procedures to comply with HHS operating standards
* Create a positive and inclusive work environment to lead and motivate team members
* Monitor and/or conduct required training of team members
**** Skills****
* ** Interpersonal

Skills:

** Ability to interact with individuals at all levels of the organization
* ** Communication:
** Effective written, spoken, and non-verbal communication as well as presentation skills
* ** Customer Service:
** Service-oriented mentality with a focus on exceeding expectations
* ** Professionalism:
** Maintain a positive and professional demeanor
* ** Decision Making:
** Ability to quickly make sound decisions and judgments
* ** Proactivity:
** Self-motivated with the ability to effectively prioritize projects and needs
* ** Team Player:
** Willingness to collaborate and provide support where needed to achieve outcomes
* ** Business Ethics:
** Demonstrate integrity, respect, and discretion in all business dealings
* ** Organization:
** Attention to detail and ability to effectively manage tasks in a fast-paced environment
**** Requirements
* **** 2 to 5 years of management experience
* Ability to work a flexible schedule that may include nights, weekends, and holidays
* Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities
* Knowledge of applicable FAA and OSHA regulations
* Experience negotiating contracts
* Ability to work a flexible schedule that may include nights, weekends, and holidays
* Computer skills, including word processing, spreadsheets, email, and ordering platforms
* Must be willing to relocate for promotion opportunities
**** What We Offer
***** Paid time off (vacation and sick)
* Medical, dental, and vision insurance
* 401(k) with employer match
* Employee Assistance Program (EAP)
* Career development and ongoing training
**** Important to Know
***** Veterans and candidates with military experience are encouraged to apply.
* HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.
**** Who is HHS Aviation
**** HHS Aviation is an industry-leading aviation services provider.  We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions.  We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies.
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