General Manager of Aviation Services

Location:

Delta Air Lines BWIPay Rate:

Salary - Salary Plan, 80,000.00 USD Annual

Work Shift:

Job Description We’re looking for a friendly, compassionate, leader to join our aviation services team!

Lead a goal-oriented support services department to create a team that is productive, efficient, and rewarding. Your goal is to build a service-minded team where people enjoy coming to work and collaborating to achieve the department’s goals and objectives.

Responsibilities Provide leadership that supports a team environment that fosters morale, passion, quality, and respect

Demonstrate continuous ability to maintain and/or improve customer satisfaction

Lead and manage team member recruiting, training, development, and assignments

Perform daily inspections and assessments and coach and counsel team members

Collaborate with department, facility, and company leadership to achieve goals

Execute, maintain, and monitor quality control systems and budgets

Deliver excellent service and provide service recovery when service hiccups occur

Manage invoicing, vendor relationships, planning, supplies, status reporting, and contract administration

Proactively identify issues and threats and coordinate with leadership to effectively support service and communicate with the customer

Prepare for and effectively manage irregular operations and emergency situations

Skills

Interpersonal

Skills:

Ability to interact with individuals at all levels of the organization

Communication:
Effective written, spoken, and non-verbal communication as well as presentation skills

Customer Service:
Service-oriented mentality with a focus on exceeding expectations

Professionalism:
Maintain a positive and professional demeanor

Decision Making:
Ability to quickly make sound decisions and judgments

Proactivity:
Self-motivated with the ability to effectively prioritize projects and needs

Team Player:
Willingness to collaborate and provide support where needed to achieve outcomes

Business Ethics:
Demonstrate integrity, respect, and discretion in all business dealings

Organization:
Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements5+ years of customer service management experience in an operation that is equivalent in size and scope to the customer

High school diploma/GED required; bachelor’s degree preferred

Ability to work a flexible schedule that may include nights, weekends, and holidays

Computer skills including word processing, spreadsheets, email, and ordering platforms

Must be willing to relocate for promotion opportunities

Not Required But a Big Plus Experience working in an airport/aviation industry

Proficiency in languages other than English, especially Spanish

What We Offer Paid time off (vacation and sick)
Medical, dental, and vision insurance
401(k) with employer match

Employee Assistance Program (EAP)

Career development and ongoing training

Important to Know Veterans and candidates with military experience are encouraged to apply.

HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHSHHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.
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