Branch Office Manager (Revenue Administrator Iii) (Taxpayer Services Division

OPEN TO ALL QUALIFIED APPLICANTS. This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.

17

Baltimore County, MD

Are you interested in working with the Comptroller of Maryland in the Windsor Mill area of Baltimore County? Windsor Mill is a suburban community that offers convenient access to natural parks, historic sites, family-friendly activities, and nearby city amenities. Whether you prefer golfing at local courses, exploring state parks, or visiting downtown Baltimore - just 15 minutes away- the area provides a variety of options based on your interests.

Got your attention? If interested our Taxpayer Services Division is seeking a highly motivated and organized individual to manager the staff at our newer Windsor Mill Branch Office. The main purpose of this job is to manage the operations of the Windsor Mill Branch Office of the Taxpayer Services Division in the Comptroller of Maryland's agency. This position plans, organizes, and directs or assists in the direction of the operational work of subordinate staff, for the Windsor Mill Branch Office for the Comptroller of Maryland.

2 Responsibilities also include; answering inquiries and complaints of taxpayers, CPA's, and the general public, who contact the local branch office by phone, in person, and through the on-line CRM application. This position devises and implements systems, and procedure for recording and the processing of payment transactions using our Trip 21 and Fairfax 5.0 systems. This position oversees and ensures that payments received in the branch office are processed daily.

Review and approve leave, as well as monitor staff coverage of the branch office. This position will prepare and assist in the preparation of daily statistical reports on the operations of the unit. They will promulgate, promote, and ensure the compliance of policies, rules, regulations and procedures with the tax laws and regulations of the State. This position is considered one of the agency's emergency essential personnel and is to ensure that the branch office is adequately staffed during normal work hours and is available during emergency situations.

This position is not telework eligible.

PLEASE NOTE:

Resumes will not be accepted in lieu of a completed application.

• Education:
  
  Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience:
  
  Six years of professional work experience in auditing, accounting, tax law, general management, or customer service. One year of this professional work experience must have involved supervising revenue administrators, accountants, or auditors, or providing legal advice requiring the interpretation of tax laws in the capacity of a tax professional, or having been in a responsible administrative or management capacity.
• Notes:
• Candidates may substitute the possession of an associates degree for two years of the required experience in auditing, accounting, tax law, general management, or customer service.
• Candidates may substitute the possession of a bachelor’s degree from an accredited college or university for four years of auditing, accounting, general management, and customer service experience.
• Candidates may substitute 30 college credits from an accredited college or university for one year of the required experience up to three years of experience in auditing, accounting, tax law, general management, or customer service.
• Candidates may substitute graduate education in an academic field related to the required experience from an accredited college or university for the required experience.
• Candidates may substitute the possession of a Certified Public Accountant (CPA) License for six years of the required experience.
• Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a non-commissioned officer in accounting and budget classification or accounting and budget specialty codes in the tax examining field of work on a year-for-year basis for…