Director, Market Operations - 3072

• Salary Range - $135,000 - $150,000

The Director of Market Operations is an important role in Absolute Care’s care delivery model. The Director, Market Operations (DMO) reports to the Market President and will be focused on ensuring that the operations of the market are functioning at a high level. The DMO will help lead a multi-disciplinary team made up of both administrative and clinical team members and is responsible for the overall daily operations that support our members.

This role could have up to 4-5 direct reports and will be responsible for several important key performance indicators (KPIs) as well as setting up the culture in the market along with the dyad leadership team and other market leaders. This position will also be responsible for implementing and monitoring programs and policies that support our mission and are following state, federal and administrative codes.

DMOs are typically only present in centers with >1,000 PCP members or could oversee more than one site.

• Hire and oversee the Practice Managers and Director of Clinical Nursing roles daily. In addition, could also oversee any other administrative role that requires Director level oversight.
• Ensures that the management team has the tools and skills necessary for leading and managing their respective departments daily.
• Tracks market initiatives to ensure that communication, change management, and programs are adding value to the care model.
• Supervise direct reports to include weekly 1:1 setting, reviews KPIs, goals, and overall performance.
• Performing additional tasks and supports project management to support the market’s overall performance.
• Reviews and approves center expenses through Concur and ensures that expenses are aligned with policies of Absolute Care.

• Participate, and lead, weekly management meetings and monthly market-wide Town Hall meetings.
• Collaborating with other market leaders, such as the Engagement leader, and CCM/UM leader, to identify operational challenges and opportunities, and to develop action plans for decision-making and problem resolution.
• Collaborate with relevant teams to ensure provider schedules meet benchmarks and consult with clinical leadership for necessary changes or updates.
• Delegate work assignments to different team members so that there is a sense of ownership related to the work happening across the market.

• Lead the implementation of new workflows and procedures that require a director to ensure accountability and compliance with ongoing standards.
• Conduct regular quality assurance activities, including reviews, meetings, report evaluations, and direct observations, while maintaining professional and regulatory standards.
• Ensure that the Practice Manager facilitates in-service training sessions such as the annual fire drill, monthly safety and facilities checklist, and other educational sessions required for compliance.
• Review and support investigation in any incident reports with both knowledge and an understanding of how to prevent future incidents from occurring with common themes.

• Support activities related to member quality events, encouraging engagement among primary care providers and community members.
• Help to foster a positive culture of engagement among center staff. Measured by completion rate and annual employee engagement survey meeting or above company standards.
• Prepare necessary reports to support center operations and leadership decision-making.
• Promote the organization’s core values and provide leadership to achieve quality metrics.

• Minimum of bachelor’s degree…