Pre-Trial Program Manager
Listed on 2026-08-14
-
Management
Operations Management, Project & Program Management, Healthcare Management, Administrative Management
About Health Care Access Maryland (HCAM):
Health Care Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensive care coordination. Each year, HCAM assists over 80,000 individuals across the state, offering personalized guidance, health education, and advocacy to ensure every Marylander has an equal opportunity to achieve optimal health.
The Program Manager, Returning Citizens Health Link (Pre-Trial Team), is responsible for the leadership, supervision, and day‑to‑day operations of HCAM's pre‑trial enrollment activities within Baltimore City's detention facilities. The Program Manager oversees a team of Consumer Assistance Workers responsible for assisting detained individuals with health coverage enrollment and healthcare access prior to release.
This position provides operational oversight for services delivered at Baltimore Central Booking and Intake Center (BCBIC), Chesapeake Detention Facility (CDF), Metropolitan Transition Center (MTC), and Youth Detention Center (YDC). The Program Manager is responsible for staff supervision, performance management, quality assurance, facility relationships, compliance, reporting, and program improvement activities.
The Program Manager works closely with the Program Manager responsible for the Department of Corrections (DOC) Team to promote consistency across the Returning Citizens Health Link Program and provides leadership coverage during that individual's absence.
Duties and Responsibilities Administration- Provide day‑to‑day operational leadership and oversight of the Pre‑Trial Team.
- Develop and maintain staff schedules to ensure adequate coverage at assigned facilities.
- Monitor workflow, productivity, and service delivery across assigned sites.
- Serve as HCAM's primary liaison to assigned detention facilities.
- Build and maintain positive working relationships with facility leadership and partner organizations.
- Develop, implement, and maintain standard operating procedures.
- Identify operational challenges and develop solutions to improve efficiency and effectiveness.
- Collaborate closely with the Program Manager responsible for the DOC Team to promote consistency in operations, policies, procedures, and service delivery across the RCHL Program.
- Provide operational and leadership coverage for the DOC Team during the DOC Program Manager's absence.
- Participate in internal and external meetings on behalf of the program.
- Monitor staff documentation for accuracy, completeness, and timeliness.
- Conduct routine audits of enrollment records, case files, and program documentation.
- Provide feedback and coaching related to documentation requirements.
- Ensure compliance with HCAM policies, funder requirements, and applicable regulations.
- Maintain records related to audits, corrective actions, staff training, and performance management activities.
- Monitor program performance indicators and enrollment outcomes.
- Analyze trends and identify opportunities to improve productivity and service delivery.
- Assist in preparing monthly, quarterly, and annual reports.
- Participate in quality assurance and continuous quality improvement initiatives.
- Review program data to identify barriers, gaps, and opportunities for improvement.
Assist leadership with corrective action plans and performance improvement strategies when necessary.
- Supervise approximately six Consumer Assistance Workers.
- Conduct regular 1:1 meetings with assigned staff.
- Provide coaching, mentoring, and professional development opportunities.
- Complete performance evaluations and performance‑related documentation.
- Address performance concerns through coaching, counseling, and progressive discipline when appropriate.
- Participate in recruitment, interviewing, hiring, onboarding, and retention activities.
- Review and approve staff schedules, timesheets, and leave requests.
- Coordinate onboarding and training activities for new staff.
- Foster a culture of accountability, teamwork, professionalism, and continuous improvement.
- Support the DOC Program Manager with supervisory responsibilities…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).