Learning Operations Enablement Manager

Talent Operations Manager

The Talent Operations Manager is a people leader responsible for managing centralized, scalable, and employee-focused Talent Operations processes across the employee lifecycle. This role provides day-to-day leadership, coaching, oversight, and prioritization for a team of professionals delivering operational talent services, while ensuring work is accurate, consistent, compliant, and aligned to service standards.

The role leads operational service delivery, escalations, process administration, quality assurance, reporting, stakeholder consultation, and continuous improvement for assigned Talent Operations services, systems, programs, and processes. The Talent Operations Manager partners closely with Talent Centers of Excellence, HR Business Partners, managers, employees, vendors, technology teams, and business leaders to resolve complex issues, strengthen controls, and implement scalable solutions that support business objectives and improve stakeholder experience.

Employees in this role are expected to exercise sound judgment, make informed decisions, manage ambiguity, develop team capability, and influence operational outcomes through leadership, consultation, data-driven insights, and strong cross-functional partnerships.

Job Responsibilities

People Leadership & Team Development

• Lead, coach, develop, and provide oversight for a team of Talent Operations professionals responsible for centralized operational talent processes, services, and systems.
• Set priorities, manage capacity, assign work, monitor performance, and support timely delivery of team objectives and service commitments.
• Provide ongoing feedback, training, onboarding support, performance coaching, and development guidance to strengthen team capability and operational maturity.
• Promote accountability, collaboration, inclusion, knowledge sharing, and a high-quality service mindset across the team.
• Exercise judgment and take responsibility for decisions and actions in overseeing team operations, escalations, and service outcomes.
• Share insights, lessons learned, and best practices to enhance team effectiveness and consistency.

Operational Leadership & Service Delivery

• Manage centralized, repeatable, and scalable Talent Operations processes, transactions, cases, and service delivery activities across assigned business areas.
• Oversee operational execution to ensure activities are completed accurately, consistently, efficiently, and in compliance with firm policies, procedures, service standards, and regulatory expectations.
• Act as an escalation point for complex operational issues, stakeholder concerns, policy interpretation, process exceptions, and service disruptions.
• Research, resolve, and respond to complex escalated matters using best practices, precedent, documentation, and appropriate escalation to Talent Risk & Relations, Legal, or other partners as needed.
• Maintain strong operational partnerships with Talent Operations teams, Centers of Excellence, business leaders, vendors, and technology partners to minimize risk and support service excellence.
• Identify and develop solutions to address changing operational business needs while maintaining compliance, consistency, equity, and an employee-focused service experience.

Process, Documentation & Operational Excellence

• Advise and collaborate on talent process creation, modification, documentation, and maintenance to support continuous improvement and compliance with policy, process, and procedure.
• Develop progressive, proactive, and standardized processes and procedures that enable consistency, equity, efficiency, and a strong stakeholder experience.
• Lead or oversee process reviews, quality audits, service improvement efforts, knowledge management practices, templates, job aids, and team documentation.
• Identify process gaps, control concerns, data integrity issues, recurring pain points, and operational risks; develop recommendations and implementation plans.
• Drive adoption of new processes, tools, workflows, technologies, and service delivery models across Talent Operations.
• Build and maintain operational controls, documentation, and governance practices that support audit…