Associate Director, Complementary and Integrative Medicine

Sun Life U.S.

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

At Sun Life, we're driven by our

Purpose:

helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Internal candidates are not required to relocate near an office.

The Associate Director of Complementary and Integrative Medicine (CIM) provides expert medical consultation, strategic direction, and program leadership for all CIM-related activities involving Pinnale Care members. This role combines clinical expertise with strategic, operational, and research oversight to deliver whole-person, patient-centered care. The Associate Director will guide the design, growth, and integration of CIM programs that align with Pinnacle Care’s mission, ensuring quality, innovation, and value for members.

• Establish the overall vision, mission, and strategic goals for Pinnacle Care’s CIM program.
• Lead the development and implementation of a multi-year strategic plan to expand CIM services, identify innovative opportunities, and strengthen partnerships that enhance member value.
• Serve as Pinnale Care’s subject matter expert on complementary and integrative medicine, providing direct clinical consultation and guidance to health advisors and internal teams.
• Collaborate with the Chief Medical Officer (CMO) and organizational leadership to expand and manage the CIM Medical Advisory Board and provider referral network.
• Oversee program operations, productivity, and budget performance to ensure sustainability and measurable impact.
• Develop strategies to advance the visibility and increase usage of CIM services across the organization.
• Collaborate with the Research and Medical Intelligence teams in developing evidence-based reports, literature reviews, and data summaries on CIM topics.
• Work with the Director of Research to identify qualified members of the CIM clinical community to produce high level research reports for internal and external distribution.
• Maintain and enhance the CIM clinician and facility database to ensure it remains current, credible, and aligned with evidence-based practice standards.
• Participate in complex case reviews and facilitate referrals to qualified CIM clinicians and specialists within the network.
• Develop and deliver training and professional development programs on CIM approaches, modalities, and evidence-based practices for internal staff.
• Collaborate with Marketing and Communications to highlight CIM program value, outcomes, and innovations in internal and external publications.
• Represent the CIM program at internal meetings, external conferences, and industry events to build awareness and credibility.
• Support Membership Development and Relationship Management teams with CIM-related education, resources and client consultations.
• Provide operational oversight for all CIM activities to ensure high-quality member experience and alignment with Pinnacle Care standards.
• Build and maintain relationship with CIM clinicians, vendors, and strategic partners to support service excellence and continuity of care.
• Identify and implement process improvements to enhance efficiency, member satisfaction, and cost effectiveness.
• Resolve clinical and operational issues related to CIM services and referrals in…