Vice President Customer Advocacy - Acute / Ambulatory RCM
Listed on 2026-08-22
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Management
Operations Management, Healthcare Management, Change Management
Vice President Customer Advocacy
- Acute / Ambulatory RCM
As the Vice President (VP), Customer Advocacy
- Acute / Ambulatory, you will collaborate with health system clients on a range of complex assignments to provide practical and innovative solutions. Assess the current performance of their ambulatory revenue cycle operations by conducting interviews, observations, document review, data-driven insights, and processes. Building relationships with clients and seeking opportunities to expand the scope of their business and financial outcomes
Proactively identifies opportunities for financial, operational, and delivery performance enhancement.
Spearheads the successful implementation of our product and service suite with new and existing clients, driving exceptional business and financial outcomes through RCM transformation.
Partner closely with our technology teams to deploy & implement our suite of products/workflow engines to drive best operational outcomes.
Analyze business metrics trends, potential issues & escalations, client feedback & business strategy
Qualifications/Requirements:Targeting the Northeast corridor (NY, NJ, CT) to effectively manage health system clients in this region.
7+ years of experience in ambulatory and acute operations management and management consulting or advisory services.
5+ years of revenue cycle experience, including Patient Access and Billing.
Proven record of accomplishment of managing large-scale parallel transitions.
Expertise in leading revenue cycle assessments, system implementations, and operations.
Expertise in revenue workflow optimization and/or performance improvement.
Ability to travel 50% of the time
Education:Master’s degree in business or healthcare, such as MBA, MHA, or MPH
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Compensation and Benefits:The base salary range for this position is $225,000-$300,000. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package, including healthcare, 401k, and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
TravelRequired
Yes . Travel up to 50%
Qualifications Skills Behaviors Motivations Education RequiredMasters or better in Business Administration or related field.
Masters or better in Health Administration or related field.
Experience Required 7 years:Expertise in revenue workflow optimization and/or performance improvement.
7 years:Expertise in leading revenue cycle assessments, system implementations, and operations.
7 years:Proven record of accomplishment of managing large-scale parallel transitions.
5 years:Revenue cycle experience, including Patient Access and Billing.
7 years:Experience in ambulatory operations management and management consulting or advisory services.
Licenses & CertificationsEqual Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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