Director of Operations

Director of Operations

Inspire teams. Lead operations. Grow your career.

Valet Living is looking for a Director of Operations who's ready to take charge, leading and empowering a team of Operations Managers, Area Leaders, and service teams across a large region. This role is about setting the strategic direction, driving performance, and optimizing processes to ensure we deliver top-tier service to our clients.

Compensation & Work Environment Details:

Salary Range: $100,000 - $110,000

Bonus Target: 17.5% of annual salary, paid quarterly

Auto Allowance & Reimbursement:
Bi-weekly fixed contribution + monthly variable mileage reimbursement

Schedule:

Field-based role with frequent travel within your assigned region Travel:
Up to 40% of the time

What You'll Do:

• Lead high-impact teams:
  Guide and mentor a team of Operations Managers and Area Leaders, driving a culture of accountability, engagement, and high performance resulting in business growth, client retention and best-in-class customer satisfaction.
• Strategic leadership:
  Develop and execute operational strategies aligned with company goals to drive efficiency, scalability, and superior service delivery.
• Financial stewardship:
  Manage P&L and cost accountability, ensuring all operations stay within budget while maximizing profitability.
• Resource planning & agility:
  Oversee resource planning to ensure the company is equipped to meet evolving operational challenges and capable of rapidly responding to new opportunities.
• Drive operational excellence:
  Monitor and analyze key performance indicators (KPIs) and operational metrics, leading continuous improvement initiatives to enhance productivity and service quality.
• Client partnerships:
  Establish and maintain trusted advisor relationships with key client stakeholders to ensure client satisfaction and business growth.
• Talent development:
  Lead talent strategies in partnership with Human Resources, with a focus on attracting, developing, and retaining service-oriented team members. Actively support the full talent lifecycle—including recruitment, onboarding, performance management, associate relations, and ongoing coaching—to build high-performing teams and strong leadership pipelines.
• Business growth:
  Collaborate with Sales and Field Operations teams to drive growth within the region, identifying opportunities to expand services and optimize client relationships.
• Fleet & inventory management:
  Coordinate with the Fleet team to ensure regional fleet needs are met and optimize warehouse operations.
• Safety & compliance:
  Ensure safety standards are met and all operational practices are compliant with company policies and regulations.

What We're Looking For:

• Experience:
  
  Minimum of 7 years of management experience, with at least 3 years in a leadership role overseeing remote teams across multiple geographies.
• Proven leadership:
  Strong background in managing high-performance teams, including recruitment, training, and development, with a focus on driving results.
• Industry expertise:
  Experience in retail, hospitality, home services, or a relevant B2B services industry with a client-first strategy.
• Financial acumen:
  Proven track record in P&L or cost center control, with a keen ability to manage budgets and optimize financial performance.
• Project management:
  Advanced project management skills, with a strong attention to detail, problem-solving capabilities, and effective time management.
• Communication skills:
  Exceptional written and verbal communication skills, with the ability to engage and influence stakeholders at all levels.
• Analytical & data-driven:
  Strong background in using business analytics to inform decision-making and drive operational improvements.
• Technology proficiency:
  Advanced skills in MS Word, Outlook, Excel, PowerPoint; familiarity with business management software.
• Education:
  
  Bachelor's degree preferred.
• Valid driver's license:
  Required, along with the ability to travel regularly within your assigned market.

Why You'll Love Working with Us:

At Valet Living, we don't just provide essential services—we build careers, create opportunities, and cultivate a culture of excellence. As part of our team, you'll experience a…