Director of Emergency Communications, Grant Services Specialist IV (NCS) - Baltimore Police Dep

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range: $88,715.00 - $ Annually

Starting Pay: $88,715.00 - $ Annually

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work.

In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.

This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: (Use the "Apply for this Job" box below)..

NOTE:

GRANT POSITIONS ARE NOT ELIGIBLE FOR RETIREMENT BENEFITS

The Baltimore Police Department is seeking a Director of Emergency Police Communications to provide strategic, operational, and administrative leadership for the Department’s public safety communications function. This role exercises full supervisory authority and accountability for staffing, scheduling, training, performance management, and policy implementation. This role requires strong leadership, operational expertise, and the ability to manage complex, high‑impact public safety communications in a unionized, public safety environment.

This position requires participation in a rotating on call schedule, including nights, weekends, and holidays, and availability outside of normal business hours to address operational, personnel, or emergency issues consistent with the responsibilities of an exempt management position in a 24/7 public safety environment.

Supervise the Emergency Communications Center Operations Manager, Public Safety Emergency Dispatcher Supervisors, Emergency Dispatchers, and Call Center employees: including hiring, onboarding, scheduling, performance evaluations, coaching, and discipline.

• Monitor workload, call volume, staffing levels, and operational flow to ensure timely, effective emergency and non-emergency response.
• Develop, implement, and enforce communications center policies, procedures, operating manuals, and production standards.
• Interpret and apply departmental, state, and federal policies and regulations related to police communications and records management.
• Oversee the communications training program, including approving training materials, evaluating trainee progress, and ongoing assessment of staff competency.
• Initiate and manage employee performance improvement plans, disciplinary actions, and resolution of informal grievances or complaints.
• Approve work schedules, overtime, and leave to ensure appropriate staffing coverage and budgetary accountability.
• Ensure proper handling, retention, and release of confidential police records in compliance with applicable regulations.
• Compile and submit Uniform Crime Reporting (UCR) statistics and required state and federal reports, including submissions to the Maryland Bureau of Investigation.
• Oversee NCIC/CCIC validations, receipts, and criminal history background requests.
• Monitor the functionality of dispatch equipment and systems; identify maintenance, supply, or upgrade needs and coordinate corrective actions.
• Research new technologies and equipment and develop proposals to support operational improvements. Collaborate with the department’s HR liaison throughout recruitment, hiring, and personnel management processes.
• Plan, diagnose and direct the identification and correction of malfunctions and technical problems in the communications computer system.
• Develop long‑term plans for communications computer system revision and evaluation.
• Represent police communications and participate in local, regional, state, and national organizations regarding a wide range of…