VP Asset Servicing

Vice President Department Manager

This is a Vice President Department Manager position at the P5 job level within Core Services, which is responsible for performing and managing product-agnostic and centralized operational services across several businesses and products.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships, driving strategic automation solutions by embracing a transformation mindset and challenging the status quo.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

At Morgan Stanley Baltimore, we support the Firm's global Technology, Operations, Risk Management, Legal and Compliance, Internal Audit and Finance divisions. Morgan Stanley has been rooted in the Baltimore community since 2003. Our talented and diverse team is one of the largest in the U.S. outside of our New York headquarters and home to industry leading cybersecurity innovation with multiple patents and awards.

Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. There's ample opportunity to move across the businesses for those who show passion and grit in their work.

Manage complex processes and/or support significant process management/project efforts including:

• Team Manager for both the on and offshore teams that are responsible for all WM Income events (20 onshore resources and 9 offshore)
• Team management includes people, process and technology related to all income event types impacting the WM platform
• RTB responsibilities for all income events, for all steps in the corporate action event lifecycle (announcement validation, FA/client notifications, elections/preferences, payments and reconciliations)
• Responsible for the service function for the Morgan Stanley, E
  * Trade and Advisory client channels
• Driving AI and automation adoption and implementation across the teams
• Engage with fleet product owners on the development and roll out of the strategic proprietary asset servicing technology roadmap
• Engage in design and roll out of all new processes and controls related to new markets, products, etc.

Lead in process re-engineering, improvement, automation, project management and testing across multiple teams, while continually ensuring that a high standard of governance remains in place. Analyze and expose ambiguous, complex issues or non-standard issues, identify risks, root causes and propose future actions, tracking through to resolution. Provide broad product experience to support the resolution of complex issues, and function as a senior point of escalation.

Directly contribute to the operation and delivery of risk and control processes. Ensure that risks detected across the control framework are mitigated, that Key Risk Indicators (KRIs) are managed and issues appropriately escalated. Apply hands on experience from prior roles within a regulated financial institution to shape operating models, controls, and scalability. Stay current with industry trends, including digital assets, extended trading, embedding AI into daily processes.

Strong leadership presence, culture carrier and role model, representing and leading the Firm's core values to influence and motivate those around you. Proven track record leading complex, cross functional programs with senior level exposure. Broad experience in Financial Services Operations with a comprehensive understanding of front to back trade flow and post trade processing. Experience in automating operational processes leveraging transformation tools such as Power Automate, Alteryx, Power BI, UiPath.

Highly motivated, self-starter with ability to manage multiple work streams, and to prioritize effectively. Experience collaborating with Sales, Advisors, Legal, Risk, Compliance and a diverse range of stakeholders. Ability to think commercially, understand the impact of initiatives, risks and operational impacts. Ability to address non-standard…