Loss Project Manager

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company. About Thomasville Restoration Thomasville Restoration’s vision is to be the #1 restoration company in the Mid-Atlantic Region. To help achieve this goal and support our growth, we are adding a Large Loss Project Manager. This position offers a unique opportunity to support our mission of putting families’ homes and lives back together during some of their most challenging moments, while upholding our culture of Family First, Compassion, and Communication.

• Follow Thomasville’s Project Concierge Playbook
• 100% Manage large-loss restoration projects ranging from $60,000 to multi-million-dollar losses
• Oversee a portfolio of approximately 15-20 active projects at varying stages
• Develop and manage long- and short-term project plans, including milestone targets and deadlines
• Advocate for additional insurance proceeds and supplements when necessary
• Prepare, manage, and track project budgets to meet profitability goals
• Delegate project tasks to internal teams and subcontractors best suited for large-loss work
• Maintain consistent, proactive communication with homeowners, commercial stakeholders, and subcontractors
• Coordinate closely with insurance adjusters, TPAs, and assigned representatives on scope, funding, and timelines
• Provide weekly project updates to the Thomasville team and insurance stakeholders
• Create and adjust project schedules as needed to meet deadlines and financial targets
• Order and manage all materials and equipment for large-loss projects
• Ensure compliance with safety regulations and applicable building codes
• Create, collect, and manage change orders
• Code and submit receipts while maintaining accurate job costing in Quick Books and Concur
• Make effective decisions when navigating complex, high-dollar project challenges
• Apply conflict resolution skills to de-escalate issues when needed
• Assist with collections, including deductibles, milestone payments, check pick-ups, and required signatures

• Experienced in managing construction or home improvement projects (7+ years required)
• Demonstrated experience managing large-loss restoration projects (5+ years required)
• Hybrid construction background required, with hands-on experience across commercial, multifamily, and residential projects
• Highly experienced in managing complex, high-value reconstruction work
• Self-motivated, self-directed, and fully accountable for outcomes
• A strong leader who sets and achieves challenging goals
• An excellent communicator across email, phone, and text
• A decisive problem solver with the ability to act independently
• Highly organized and skilled at multitasking and prioritization
• Customer-focused with the ability to build trust with homeowners, vendors, and business stakeholders
• Proficient in Microsoft Word and Outlook
• Experienced with Next Gear’s Dash or similar project management software (preferred)
• Empathetic, compassionate, and emotionally intelligent
• High integrity, honest, courageous, and grounded
• Humble, hungry, and committed to excellence

As a Large Loss Project Concierge, you serve as a steady, trusted leader for homeowners navigating significant loss. Your expertise, organization, and compassion ensure complex projects move forward with clarity and confidence. By restoring structure, managing risk, and guiding families through uncertainty, you directly advance Thomasville Restoration’s mission to rebuild homes—and lives with care and excellence.

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.