Slot Operations Shift Supervisor

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Essential Job Functions including the following but other duties may be assigned:

Supervises staff performance as pertains to department procedures, game security, customer service and compliance with Maryland Lottery Commission regulations.

Performs scheduling, evaluations, discipline and training of slot technical personnel.

Assists Slot Performance Manager in planning slot projects and provides suggestions and recommendations for improvements with processes and procedures.

Trains slot repair personnel on all types of slots and gaming equipment, reviewing all documents to ensure accuracy.

Schedules and oversee work assignments. Assists with work assignments when needed.

Produces technical machine operation evaluations in resolving customer disputes and regulation compliance.

Supervises the control of keys and locks necessary to maintain the integrity and security of company assets.

Responsible for control of parts distribution, inventory, tools and equipment.

Works with other departments or outside contractors when services are required by the department and to ensure the work is being completed as requested.

Reviews all paperwork completed by slot technician staff to ensure accuracy.

Observes slot floor operation and evaluates slot technicians'' performance.

Provides legendary guest service to resolve guest complaints and disputes.

Responsible for promoting all department and property guest service initiatives.

• Associate degree (or equivalent from a two-year college or technical school) or 3-5 years equivalent training/experience required.
• Must possess strong interpersonal, coaching and leadership skills.
• Strong gaming, managerial, administrative, and financial acumen skills.
• 4 to 6 years experience in Slot Performance or Operations.
• Demonstrated ability to deal effectively with employees at all levels.
• Strong organizational and analytical skills.
• Ability to handle complex and emotional issues.
• Act as a role model to other employees and always leads by example.
• Adhere to all regulatory, company and department policies and procedures.
• Must project professionalism and possess excellent verbal and written communication skills.
• Professional appearance.
• Team player.

Physical, Mental and Environmental Demands:

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (8-12 hours).
• Must be able to respond calmly and make rational decisions, when handling employee conflicts and/or guest disputes.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways, elevator, or escalator.
• Must be able to lift and carry up to 75 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Responds to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary tools and office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.

As a part of Caesars Entertainments employment process, job offers will be contingent upon successful completion of pre-employment drug testing, background checks, and applicable Maryland Lottery Commission licensing requirements.

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer.

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40,…