Immigration Legal Services Manager, Pro Bono Project & Strategic Partnerships

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Director for Legal Affairs, the Immigration Legal Services Manager, Pro Bono Project & Strategic Partnerships will lead the development and implementation of a sustainable pro bono strategy that expands Global Refuge's capacity to provide high-quality immigration legal services to low-income refugees, immigrants, and individuals seeking protection in the United States. The Manager will oversee the systems, partnerships, staffing, volunteer engagement, and performance measures necessary to ensure that pro bono resources are effectively aligned with client and program needs.

The Immigration Legal Services Manager, Pro Bono Project & Strategic Partnerships is a management-level position responsible for the strategy, development, and operations of Global Refuge's pro bono legal services function and its strategic partnerships with law firms, corporations, bar associations, law schools, community organizations, and other stakeholders.

The Manager will serve as a key member of the Immigration Legal Services leadership team and will work closely with the Director for Legal Affairs, Managing Attorneys, and other Global Refuge teams to identify opportunities for strategic growth, strengthen external partnerships, and integrate pro bono capacity into the broader legal services strategy.

The Manager will supervise pro bono program staff and delegate day-to-day coordination activities while maintaining responsibility for program strategy, quality, performance, partner relationships, and outcomes.

The position will also contribute to technical assistance, training, and professional development for pro bono attorneys and partners, with an emphasis on client-centered, trauma-informed, and culturally responsive legal services.

This is a full-time, hybrid position based in Baltimore, MD, with regular work at Global Refuge offices, field offices, community partner locations, and external partner sites as needed.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment.

Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, vision available the first day of employment
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
• company 403(b) contribution of 3%, an additional 7% match which vests immediately

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

• Lead the overall strategy, development, and continuous improvement of Global Refuge's pro bono legal services program in alignment with the organization's legal services priorities and strategic goals.
• Develop and implement annual and multi-year goals for pro bono capacity, volunteer engagement, case placement, strategic partnerships, client outcomes, and program growth.
• Establish systems, policies, workflows, and performance measures that support a high-quality, sustainable, and scalable pro bono function.
• Identify opportunities to expand pro bono capacity into emerging areas of legal need and strategically align volunteer resources with client and program priorities.
• Monitor program performance, identify trends and operational challenges, and recommend adjustments to strengthen program effectiveness and sustainability.
• Collaborate with the Director for Legal Affairs and Managing Attorneys to integrate pro bono services into broader GR ILS program planning, service delivery, and growth strategies.

• Lead the development and stewardship of strategic partnerships that expand Global Refuge's legal services capacity and advance the organization's mission.
• Develop and maintain senior-level relationships with law firms, corporate legal…