Assistant Vice President, Advancement Services

The Assistant Vice President (AVP) will bring their senior advancement services and operations experience to an executive leadership position within the Development and Alumni Relations (DAR) organization, providing central services to all 550+ staff. The AVP is responsible for developing and implementing a long-term vision and strategy for technology, data governance, data utilization, and pipeline development for the Johns Hopkins development and alumni relations organization.

The Assistant Vice President provides strategic leadership and direct management of teams that analyze, develop, and deliver the data and technology required to fuel a successful advancement operation. Teams include Data Administration, Customer Success & IT Services, Relationship Management & Prospect Analytics, and Development Research.

The AVP will lead through intentional, strategic partnerships with other members of DAR leadership, and with teams and programs across the University and Medicine. This role manages a team of senior leaders, setting directives for overall priorities and overseeing response and prevention to data security concerns. They will oversee critical projects impacting all of DAR and Johns Hopkins University. The AVP will function as the senior-most leader on all DAR initiatives related to data, infrastructure, technologies, and reporting, often acting as a direct liaison to JHU stakeholders in risk management, data governance, and account management.

• Manage staff located across the organization with the use of clearly defined and measurable goals and metrics to assess individual and team performance; such systems should inspire all staff and engender a commitment to reaching all professional goals.
• Establish annual goals, plans, and operations. Measure progress toward goals and make decisions related to organizational strategic planning and vision.
• Work closely with DAR leadership to help facilitate organizational goals, increase organizational capacity, shorten time to decisions, and strengthen the organization’s overall performance.
• Conduct process mapping across DAR to better align technology, decision-making, and workflows.

• Lead and inspire the team by fostering a culture where effective teamwork, collaboration, innovation, excellence, and inclusion are recognized and rewarded; lead by example regarding professionalism, creativity, entrepreneurship, appropriate risk-taking, and cross-organizational cooperation.
• Cultivate a culture that embraces DAR and JHU values and engages and grows staff throughout their tenure at Hopkins.

• Provide strategic leadership to DAR as a member of the DAR Executive Team.
• Collaborate with the staff throughout the entire organization as a leader, advocate, mentor, catalyst, and expert.
• Work closely with DAR leadership to help facilitate organizational goals, increase organizational capacity, shorten time to decisions, and strengthen the organization’s overall performance.

• Develop a collaborative environment in which data and technology decisions are business-driven and informed by the business needs of stakeholders and staff across the organization. Steward strategies related to technological change management and user adoption.
• Own the enterprise data governance strategy for DAR, including definitions, documentation standards, naming conventions, and access controls.
• Oversee CRM architecture design, configuration, and optimization to support frontline fundraising and alumni engagement workflows. Ensure system scalability to support campaigns, annual giving growth, and alumni and stakeholder engagement initiatives. Manage relationships with CRM vendors and external consultants.
• Ensure accuracy, integrity, and security of donor and alumni data. Oversee cybersecurity protocols and data privacy compliance (GDPR, state regulations).
• Establish and enforce data governance policies. Ensure robust and up-to-date security strategies at all times.
• Manage data entry standards and system enhancements. Develop and monitor data integrity KPIs (duplicate rates, missing data trends, coding accuracy). Lead data audits and remediation initiatives.
• Support and champion the adoption of innovative technologies and best practices to meet or exceed stakeholder expectations and ensure support for annual and campaign fundraising success.
• Lead system upgrade projects, data migrations, and technology transitions. Implement automation where appropriate to increase scalability.
• Oversee a DAR-wide stakeholder/user group to ensure data and technology decisions are informed by opportunities identified by business units across the organization.
• Lead training, change management, and user adoption for all enterprise data and technology systems for DAR.

• Foster a culture of…