Assistant Practice Manager – Baltimore

Assistant Practice Manager

Practice Manager in Training (Growth Opportunity)
Are you an energetic professional with leadership experience who’s ready to take the next step in your career?

Would your colleagues describe you as a problem-solver who can think on your feet?

If so, RxWellness Spine & Health may be the perfect place for you!

We’re looking for an Assistant Manager who is eager to grow into a leadership role. This is an opportunity to learn, develop, and step into a full Practice Manager position.

This position is ideal for someone who is motivated, proactive, and ready to learn all aspects of clinic operations. You’ll work closely with leadership to gain experience in both front and back office functions, team coordination, and daily operations.

As you build skills and demonstrate readiness, you’ll transition into a Practice Manager.

• Attention to detail and ability to stay well organized in a fast paced environment
• Excellent communication skills and ability to manage diverse personalities
• Willingness to quickly adapt to changes and learn new workflows
• High level of professionalism and ability to maintain confidentiality
• Positive attitude and solution-focused mindset without placing blame
• Strong growth mindset and desire to advance into a leadership role
• Proficiency with technology (especially EHR systems)
• Prior experience in a chiropractic or healthcare setting is a plus

• Management of a clinical team, including doctors, patient care specialists, and chiropractic assistants. You will be responsible for training, mentoring, and leading your team to work through challenges, solve problems, and stay aligned
• Day to day front office operations to ensure we are setting high standards of care for patient check in and check out, answering phones, scheduling, collections, patient flow, and patient retention
• Full ownership of key performance indicators (KPIS) for the clinic. Each week and each quarter, you will track and report KPI's to staff and leadership. You'll work together to improve clinic performance, optimize patient experience, increase retention, and ensure smooth operational efficiency
• Verification of insurance benefits to determine coverage for patients
• Partnership with your Clinical Director to manage questions and concerns about patient accounts and insurance, explaining coverage to both parties before their visit and at subsequent visits if needed
• Collaboration with your Regional Manager, Revenue Cycle Director, and billing department to resolve billing matters timely to ensure claims get submitted
• Account resolution for outstanding patient balances, ensuring that you are talking through the details with care, empathy, and understanding
• Track and follow up daily with new patient leads via phone, email, and text in order to get new patients in the door as soon as possible
• Track and manage office and DME supplies to keep the office running smoothly
• Handle patient concerns with empathy while maintaining high standards of care
• Attend additional trainings as outlined by the RxWellness Management Team
• Other duties and responsibilities as assigned

This role is designed for someone who wants more than just a job...you’re looking for a career path. At RxWellness Spine & Health, we invest in developing our team members and promoting from within. As you progress through training and demonstrate leadership capabilities, you will have the opportunity to step into a full Practice Manager position. If you’re ready to grow, lead, and build a long-term career with a dynamic healthcare team, we’d love to hear from you!

Pay Range: $25/ HR
Location: Baltimore - 1425 Light St, Baltimore, MD 21230