Conferencing Program Manager; Hybrid

Program Oversight and Coordination

• Oversee all logistical and operational aspects of the Community Conferencing program.
• Assign cases to trained facilitators through the My RJ case management system and monitor progress from intake to closure.
• Ensure consistent and timely communication with facilitators and community members to uphold program integrity and accountability.

• Partner with senior leadership to recruit, onboard, and support new facilitators.
• Coordinate apprenticeship opportunities and facilitate learning for new facilitators in the field.
• Deliver ongoing professional development opportunities, including refreshers and skill-building workshops.
• Conduct performance assessments using RRB's Community Conference rubric and provide strengths-based coaching.
• Complete and deliver annual evaluations for each facilitator, supporting growth, retention, and accountability.

• Lead outreach efforts to recruit a diverse and representative facilitator pool aligned with RRB's community values.
• Assist with application review, interviews, and selection of new facilitators in collaboration with the Executive Director and Chief of Staff.

• Maintain accurate and timely case data, facilitator assignments, and outcome records using My RJ.
• Monitor program impact and identify gaps, challenges, or trends.
• Prepare and present an annual program report with recommendations for quality improvement and strategic growth.

• 2-3 years of experience in restorative practices, community mediation, conflict resolution, or related facilitation work.
• Strong program management skills, including managing people, timelines, and systems.
• Excellent interpersonal, communication, and coaching abilities.
• Familiarity with (or willingness to learn) My RJ or other digital case management tools.
• Deep commitment to racial equity, youth empowerment, and community healing practices.
• Comfort working independently in a hybrid environment, with some in-person availability in Baltimore.

• The new hire will follow a 30/60/90-day onboarding and performance plan designed to build knowledge, independence, and accountability over the first three months.
• First 30 Days: Focus on learning RRB's restorative model, programs, systems, and internal processes.
• By 60 Days Independently manage recurring program responsibilities with minimal support.
• By 90 Days:
  Confidently manage the program calendar, documentation and reporting, facilitator coordination, partnerships, and upcoming programming with limited supervision.

• Part-time, 24 hours per week.
• Standard schedule: 9:00 AM-2:00 PM Monday-Thursday and 9:00 AM-1:00 PM Friday.
• A few mandatory evening programs may require availability until approximately 8:00 PM. Daytime hours may be adjusted during those weeks to maintain the part-time schedule.
• Environment:
  Hybrid position - a mix of remote administrative work and required in-person participation for staff meetings, program attendance, facilitator evaluations, and other program needs.
• Annual salary: $36,000.
• Opportunity for expanded hours or a full-time role as the program scales and funding allows.

Restorative Response Baltimore is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace.