Director of Operations

Director of Operations

Our client in Baltimore, MD, has an immediate opening for a Director of Operations on a direct‑hire basis.

• Specialty Grocery Retailer
• Team Atmosphere and Environment
• Passion for Food and People

Our client is seeking a dynamic Director of Operations to drive growth and operational excellence across their premium specialty food retail locations in the Baltimore metropolitan area. This executive role requires a visionary leader who can elevate their brand while fostering a culture of exceptional customer experience and sustainable profitability.

• Collaborate closely with executive leadership to develop and execute comprehensive growth strategies
• Drive revenue optimization through innovative merchandising approaches and market expansion initiatives
• Lead annual planning processes, including forecasting, budgeting, and resource allocation
• Champion continuous improvement methodologies to enhance operational efficiency and customer satisfaction
• Direct and mentor location managers while overseeing performance across all departmental leadership roles
• Build high‑performing teams through strategic recruitment, professional development, and succession planning
• Create an inclusive workplace culture that promotes growth, accountability, and exceptional service standards
• Facilitate cross‑functional collaboration to achieve organizational objectives
• Establish and monitor key performance indicators across quality, cost management, inventory control, and safety protocols
• Implement scalable systems and processes that support current operations and future expansion
• Lead initiatives to minimize waste, optimize inventory turnover, and maximize profitability
• Ensure compliance with all regulatory requirements and company policies
• Develop and execute strategies to consistently exceed customer expectations
• Analyze market trends and competitive landscape to identify opportunities for differentiation
• Oversee product selection, pricing strategies, and promotional campaigns
• Champion brand standards and ensure consistent execution across all touchpoints

• 10‑15 years of progressive leadership experience in multi‑location retail operations, preferably within premium or specialty markets
• Demonstrated success in financial management, including P&L responsibility and budget oversight
• Proven track record of driving sales growth and operational improvements in customer‑focused environments
• Advanced financial acumen with expertise in business analysis, forecasting, and performance metrics
• Exceptional communication and interpersonal skills with the ability to influence at all organizational levels
• Strong analytical and problem‑solving capabilities with experience in process optimization
• Demonstrated ability to lead change initiatives and manage complex projects
• Proven success in developing talent and building engaged, high‑performing teams
• Results‑driven leader with unwavering commitment to customer satisfaction
• Adaptable professional who thrives in fast‑paced, dynamic environments
• Collaborative approach with the ability to work effectively across diverse teams
• Strong business judgment with the capacity to make sound decisions under pressure
• Technology proficient, including advanced knowledge of Microsoft Office Suite
• Occasional weekend availability required

• Comprehensive medical, vision, and dental coverage
• Generous paid time off and employee discount programs
• Collaborative and supportive team environment

$/yr – $/yr

Director

Full‑time

Management

Retail and Food and Beverage Retail