Chief Operating Officer; COO

Chief Operating Officer (COO)

Baltimore, MD | Full-Time | $180,000 – $230,000

Park Heights Renaissance (PHR) is a 501(c)(3) nonprofit organization leading one of the largest and most complex community revitalization efforts in Baltimore. Serving over 22,000 residents across 12 neighborhoods, PHR acts as the “community quarterback,” aligning residents, partners, government agencies, and private stakeholders to drive long-term, measurable change.

Through a Collective Impact Model, PHR advances a place-based strategy focused on improving economic mobility and addressing the root causes of poverty across six key pillars:

• Workforce Development
• Education & Out-of-School Time
• Housing & Real Estate Development
• Business & Commercial Revitalization
• Community Leadership
• Community Wellness & Safety

The Chief Operating Officer (COO) is a key executive leader responsible for translating strategy into action and ensuring coordinated execution across Park Heights Renaissance’s initiatives.

This role leads implementation across three core portfolios:

• Economic Wealth
• Human & Community Development
• Capital Projects

The COO will build and manage an ecosystem of aligned partners, programs, and investments—ensuring resources are deployed effectively and community outcomes are achieved at scale.

Operational Leadership & Execution

• Lead day-to-day operations across the organization
• Translate strategic priorities into actionable operational plans
• Drive accountability, performance, and execution discipline

Organizational Infrastructure & Systems

• Build scalable systems, workflows, and operational processes
• Ensure efficiency across administrative and support functions
• Oversee tools and systems that support execution and tracking

Process Optimization & Performance

• Identify and implement process improvements
• Standardize best practices across teams
• Monitor and enhance organizational performance metrics

Vendor & Partnership Management

• Oversee vendor selection, procurement, and contracts
• Manage relationships with consultants and service providers

Financial & Resource Alignment

• Partner with Finance to align operations with budget and strategy
• Ensure efficient and effective use of organizational resources

Risk Management & Compliance

• Ensure compliance with regulatory and organizational requirements
• Support audit readiness and internal controls

Leadership & Team Development

• Lead and develop high-performing, cross-functional teams
• Foster a culture of accountability, collaboration, and continuous improvement

• Establish a high-performing operational framework
• Strengthen cross-functional alignment and communication
• Build scalable systems and processes
• Improve efficiency and reduce redundancies
• Enhance accountability, reporting, and performance visibility

• Lead transformational work in one of Baltimore’s most dynamic communities
• Be part of a mission-driven organization focused on long-term impact
• Work in a collaborative, innovative, and outcomes-driven environment

Required

• Bachelor’s degree in Business, Public Administration, Nonprofit Management, or related field
• 10+ years of progressive leadership experience in operations or organizational leadership
• Proven ability to lead cross-functional teams and drive execution
• Experience building and scaling systems, processes, and infrastructure
• Strong leadership experience in complex, mission-driven environments

Preferred

• Master’s degree (MBA, MPA, or related field)
• Experience in nonprofit, public sector, or community-based organizations
• Experience with collective impact or place-based initiatives
• Experience working closely with executive leadership and boards