Senior Community Outreach Manager

THIS IS A NON-CIVIL SERVICE POSITION CITY OF BALTIMORE OFFICE OF CITY COUNCIL PRESIDENT

Salary Range: $66,702 - $110,023

Starting Pay: $66,702 - $89,362.50

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work.

In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.

This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: (Use the "Apply for this Job" box below)./benefits

To ensure Baltimore City government offers a best-in-class resident experience that centers equity when engaging with residents and communities, allocating budget dollars, conducting oversight of city agencies, and enacting legislation.

We will innovate, advocate, and deliver results across City government and neighborhoods so that residents, business owners, and visitors champion Baltimore as the best place to visit, live, work, and play.

• Results:
  Constantly striving toward "best-in-class" city services.
• Innovation:
  We don't settle for the status quo; transformational results require creative problem-solving.
• Community Centered:
  Our people make Baltimore great, and those residents inform every decision.
• Joy:
  Baltimore has so much to celebrate, and we proudly share its stories with each other and the world.

This is a community engagement position thatresideson our Community Impact team and reports to the Director of the Community

Impact Team.

The Community Outreach Manager leads a team ofcanvassersand volunteers dedicated to building meaningful relationships with Baltimore residents through direct, community-centered engagement. This role oversees outreach strategies that connect with residents where they live—through door-to-door canvassing, neighborhood meetings, community events, and other engagement efforts.

The Community Outreach Manager recruits, trains, supervises, and coaches outreach staff and volunteers, ensuring they are equipped to have productive conversations, accurately share information, and effectively represent the Office of the Council President. The manager develops and implements strategic outreach plans, tracks engagement metrics,identifiescommunity needs and concerns, and collaborates with internal teams and community partners to strengthen civic participation, increase awareness of Cityprograms and services, and fosterslong-term trust with Baltimore neighborhoods.

This position plays a key leadership role in advancing the Council President's legislative and policy priorities by building authentic relationships with residents, mobilizing communities around shared goals, and ensuring community voices inform decision-making. The Community Outreach Manager ensures all outreach efforts are strategic, data-informed, culturally responsive, and aligned with the Council President's mission to advance equity, strengthen neighborhoods, and promote community-driven change across Baltimore.

• Lead resident engagement and mobilization efforts around legislative, policy, and advocacy initiatives addressing issues such as housing, public safety, education, public health, workforce development, transportation, environmental justice, and economic opportunity.
• Provide residents with clear,accurate, and nonpartisan information about public policies, government services, civic processes, and opportunities to participate in public hearings, community meetings, and advocacy efforts.
• Develop and implement comprehensive volunteer…