Supportive Services​/IM​/PMI Lead Care Coordinator – Burtonsville​/Baltimore, MD

Programs: 1:1 Supportive Services, Individual Mentoring, Parent Mentoring Initiatives (PMI)
Job Title: Lead Care Coordinator
Salary/Hourly Rate: $58,000 – $63,000 annually
Position Status: Full Time W-2
Location: Burtonsville/Baltimore, MD
Reports To: Operations Manager

The Care Coordinator is responsible for the support of the success and operational excellence of multiple mentoring programs, including the 1:1 Supportive Services, Individual Mentoring, and Parent Mentoring Initiatives (PMI). This role requires strong leadership, high-level communication, and administrative oversight of referral and service delivery processes. The ideal candidate will build and maintain relationships with referral sources, work closely with the scheduler to manage incoming clients and appointments, and provide strategic support to mentor supervisors and mentors.

This individual will serve as a key assistant ambassador for Lead4

Life and a liaison between community partners, case managers, and internal staff.

• Assist in the overseeing daily operations of mentoring programs (e.g., 1:1 Supportive Services, mentoring, Parent Mentoring Initiative (PMI), Individual Mentoring program)
• Serve as a primary point of contact for communication with referral sources (ie. DSS case managers, schools, courts)
• Coordinate closely with the scheduler to manage referrals, intakes, and client appointments, including doctor visits and support service scheduling.
• Acting as liaison between the organization, mentors, participants, families, and external partners.
• Maintain administrative access and oversight of all program documentation to ensure compliance with HIPAA, Federal, State, and grant requirements.
• Work in close collaboration with and provide support to the Mentor Supervisor, Lead Scheduler and mentor team; act as a liaison to address challenges and manage crises in real time.
• Assist in the onboarding process, including interviewing, screening, and onboarding of new mentors.
• Provide behavioral support and guidance to the APY mentor team.
• Ensure consistent communication and documentation across all mentoring programs—emphasizing accuracy, timeliness, and clarity.
• Support the development and implementation of individualized service plans for all participants.
• Report all incidents and allegations in compliance with CARF standards and organizational policy.
• Build and sustain partnerships with stakeholders, hotels, and agencies to increase awareness and drive referrals.
• Represent Lead4
  
  Life at community events, fundraisers, and committee meetings.
• Provide timely reporting on program metrics (monthly, quarterly) and assist with grant support documentation in partnership with PMA.
• Support ad hoc projects and emerging organizational needs as assigned.
• Bachelor’s degree in human services, nonprofit management, social work, education, business, or a related field or equivalent work experience and a combination of education totaling at least five (5) years in a leadership or program management role will be considered.
• Demonstrated experience working with both micro- and macro-level programming.
• Proven ability to lead, mentor, and support high-performing, mission-driven teams.
• Strong communication and interpersonal skills, with an emphasis on documentation, follow-through, and real-time problem solving.
• Familiarity with behavioral support strategies and trauma-informed care practices.

• Experience with strategic planning, performance measurement, organizational development, and program compliance.
• Proficiency in Microsoft Office Suite and standard office technology; ability to work within HIPAA guidelines.
• Collaborative and adaptable, with a growth mindset and creative problem-solving abilities.

• Bachelor’s degree in human services, nonprofit management, social work, education, business, or a related field or equivalent work experience and a combination of education totaling at least five (5) years in a leadership or program management role will be considered.
• Demonstrated experience working with both micro- and macro-level programming.
• Proven ability to lead,…