Assistant Branch Manager; Floating

Description

The Assistant Branch Manager supports the Branch Manager in overseeing the daily operations of the branch, ensuring exceptional member service, driving sales initiatives, and managing staff performance. This role involves a combination of managerial, administrative, and member-facing responsibilities aimed at enhancing the branch's efficiency, productivity, and member satisfaction.

• This position is eligible for a $500 sign‑on Bonus
• This role will be based out of the Hunt Valley Branch but may float to work out of any Baltimore County branch

• Assist the Branch Manager in managing the day‑to‑day operations of the branch to ensure smooth and efficient workflow.
• Oversee cash handling procedures, transaction accuracy, and security protocols.
• Ensure compliance with credit union policies, procedures, and regulatory requirements.

• Provide exemplary service to members by addressing complex inquiries and resolving issues efficiently.
• Monitor and enhance the quality of member service provided by staff.
• Handle escalated member complaints and issues with professionalism and courtesy.

• Support the Branch Manager in developing and implementing sales strategies to achieve branch targets.
• Drive branch sales by promoting credit union products and services, including loans, deposits, and other financial solutions.
• Analyze market trends and member needs to identify sales opportunities and develop action plans.

• Supervise and mentor branch staff, providing guidance, training, and performance feedback.
• Assist in the recruitment, hiring, and onboarding of new employees.
• Conduct regular performance evaluations and support staff development through coaching and training initiatives.

• Assist the Branch Manager in managing the branch's budget and financial performance.
• Monitor branch financial metrics, such as deposit growth, loan portfolio performance, and expense management.

• Ensure branch operations comply with all applicable laws, regulations, and internal policies.
• Conduct regular audits and reviews to identify and mitigate risks.
• Promote a culture of compliance and security awareness among branch staff.

• Oversee branch administrative functions, including scheduling, reporting, and inventory management.
• Maintain accurate records of member interactions, transactions, and branch activities.
• Assist the Branch Manager with special projects and initiatives as needed.

• Represent the credit union in community activities and events to enhance its visibility and reputation.
• Build and maintain relationships with local businesses, organizations, and community leaders.
• Promote credit union services and initiatives to foster community involvement and member growth.

• Leadership
• Customer Service Orientation
• Sales and Business Development
• Communication Skills
• Problem‑Solving Abilities
• Attention to Detail
• Technical Proficiency
• Time Management

• High school diploma or equivalent; associate or bachelor's degree in a related field preferred.
• Minimum of 4 years of experience in banking, financial services, or credit union operations, with at least 2 years in a leadership or supervisory role.
• In‑depth knowledge of credit union products, services, and regulatory requirements.
• Proven experience in sales and member service with a track record of achieving targets.
• Proven track record in meeting operational efficiency and compliance standards.
• Strong leadership and team management skills.

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In‑depth dialogues, conversations, and explanations with members, direct and indirect reports, and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day‑to‑day experience. Communications can involve motivating, influencing, educating, and/or advising others on matters of significance.

Freedom Federal Credit Union is a…