Executive Director of Clinical Healthcare Operations

DISCLOSURES The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. The company will inform the personnel member when changes in the respective job description are made.

Enterprise Management Solutions, LLC (EMS) is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.

Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.

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POSITION TITLE:

Executive Director of Clinical Healthcare Operations

ALTERNATE TITLE(S):
Executive Director of Behavioral Health Operations, Executive Director of Clinical Operations, Director of Healthcare Compliance & Operations, Executive Director of Regulatory & Clinical Operations,

COMPANY:
Enterprise Management Solutions, LLC

DEPARTMENT:

DIVISION:
Operations

UNIT: N/A

LOCATION:

3310 Eastern Ave, Baltimore MD 21224

ACCOUNTABLE TO:
Chief Operating Officer

ACCOUNTABLE FOR:
The Executive Director of Clinical Healthcare Operations is accountable for providing executive-level operational oversight across assigned healthcare and behavioral health programs, ensuring organizational efficiency, regulatory readiness, staffing accountability, workflow performance, and service delivery excellence. This role is responsible for overseeing operational leadership teams, supporting compliance initiatives, strengthening documentation and billing readiness processes, monitoring workforce performance, and maintaining operational consistency across multiple entities and service lines.

The Executive Director is accountable for identifying operational risks, implementing process improvements, supporting organizational growth initiatives, and ensuring alignment with executive leadership priorities while maintaining high standards of professionalism, accountability, quality, and patient-centered operational support.

WORK SCHEDULE:

Work schedule consists of a full-time Monday through Friday schedule from 8:00 AM to 5:00 PM totaling 40 hours per week; however, scheduling needs may vary based on operational demands including staffing shortages, audits, inspections, compliance matters, patient care concerns, service delivery issues, program deadlines, workflow disruptions, regulatory requirements, emergency operational matters, and other urgent healthcare or behavioral health operational priorities.

Position may require occasional evening, weekend, holiday, or emergency availability to support operational continuity, compliance readiness, staffing coverage, patient access, service coordination, organizational stability, and executive leadership needs across assigned healthcare and behavioral health programs and locations.

CLASSIFICATION:
Full-time, Exempt or non-exempt depending on final duties, salary basis, pay structure, and applicable wage-and-hour requirements

COMPENSATION RANGE: $28.00 – $48.00 per hour commensurate with education, proven experience, real estate operations background, property management experience,…