Manager, Organizational Development

POSITION PURPOSE

Responsible for the development, implementation, and maintenance of the credit unions training program. Researches training needs within the credit union and develops programs that reflect the strategic plan of the organization. Communicates credit union goals and direction to employees, supervises staff training, and implements and conducts training programs.

Responsible for the development, implementation, and maintenance of the credit unions training program. Researches training needs within the credit union and develops programs that reflect the strategic plan of the organization. Communicates credit union goals and direction to employees, supervises staff training, and implements and conducts training programs.

Responsible for the ongoing design and implementation of a comprehensive training program that encompasses organization-wide and department specific training needs and fosters an environment of continuous learning. Trains and coaches managers, supervisors and others involved in employee development efforts.

• Assumes responsibility for supporting, demonstrating and promoting the Credit Union service culture.
• Delivers high quality consistent service to both members and internal customers that fulfill the Credit Unions mission.
• Maintains and projects the Credit Union's professional reputation by providing consistently exceptional service levels which exceed member expectations.
• Assumes responsibility for the planning, development and implementation of effective Training and Development strategies.
• Plans, develops and provides training and development programs using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, e-learning, external training sources, conferences and workshops.
• Conducts skill gap analysis in order to develop new training programs or modify and improve existing programs.
• Collaborates with management to develop training programs for product promotions, new services, policies and/or procedures.
• Ensures that staff is knowledgeable and trained on all Credit Union products and services in an effort to guarantee the delivery of consistently exceptional member service.
• Plans and provides for legally required training. Reviews and evaluates training programs for compliance with NCUA standards.
• Conducts or arranges for ongoing technical training and personal development classes for employees as needed.
• Participates in various JHFCU committees, offering ideas and collaborating on project improvement initiatives and staff development opportunities.
• Expands the reach of the training function by identifying and developing SMEs to function as departmental and organizational trainers.
• Coordinates SMEs trainers, and coordinates the scheduling, of regular training activities, including on-the-job and Wednesday morning all-staff training sessions.
• Develops and maintains metrics to measure success and effectiveness of training efforts.
• Ensures that work area is clean, secure, and well maintained, and is in compliance with the Credit Unions Non-Public Information (NPI) Security and Disposal policy.
• Remains compliant with applicable statutes and regulations, including but not limited to BSA and the Patriot Act
• Assumes responsibility for ensuring that professional business relations exist with members, volunteers, vendors, and trade professionals.
• Works with educational institutions, training providers, and other employers to network, develop training resources and share/discover best practices.
• Represents the Credit Union in contacts with consultants, trade professionals and members.
• Ensures that requests, questions, and problems are courteously and professionally resolved. Ensures that communications are efficient and effective.
• Ensures that the Credit Union's professional reputation is maintained both internally and externally.
• Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel and with Management.
• Assists and informs departments and branches as needed.
• Keeps Senior Management well informed of training activities and of any significant problems.
• Completes required reports, records, and other documentation.
• Attends and participates in meetings and committees as required.
• Stays current on training programs and procedures.

• Individual activities and goals are in alignment with the achievement of the Credit Unions…