Operations Manager

Operations Manager

Location: Baltimore, MD (In-Person),
Hours: Monday-Friday, 11:00 AM - 7:00 PM

Position Type: Full-Time

College Track is a comprehensive college completion program. Our students benefit from a 10-year integrated program that helps them overcome obstacles on the path to a bachelor’s degree and a meaningful career. We offer academic, financial, and personalized support over 10 years to help students persist through college and graduate.

What began in 1997 with 25 students in East Palo Alto has grown into a national movement of more than 5,400 scholars and alumni who are driving change in their families, campuses, workplaces, and communities. Today, we operate 13 centers rooted in communities across California, Colorado, Louisiana, and the D.C. Metro Area, with our newest site opening in Baltimore
, thanks to a bold partnership with the Baltimore Ravens
, M&T Bank
, and Baltimore City Public Schools
. To learn more, please visit College Track.

Our scholars are leaders on more than 300 college campuses nationwide, including partner institutions like Bowie State University and the University of Maryland, Baltimore County (UMBC). They graduate at rates three times the national average for first-generation students, proving what’s possible when talent meets opportunity. One year after college, 80 percent of our alumni are employed, and by age 30, they earn an average of $89,823 - outpacing the national median and demonstrating the long-term economic mobility a bachelor’s degree unlocks.

These outcomes are the result of a deliberate approach that supports scholars to minimize student debt, secure paid internships, and reduce the need to work excessive hours while in school - ensuring they can focus on learning, leadership, and personal growth. By preparing our scholars to capture the full value of their degree, we position them to thrive in the 21st-century economy and lead lives of opportunity, choice, purpose, and power.

At College Track, our values drive the way we do our work, and we look for individuals who share our passion. We blend an entrepreneurial spirit with our nonprofit roots, cultivating a dynamic culture where everyone's contributions are valued and encouraged.

• COMMITMENT: With every choice and every decision, we center the 10-year promise.

• PASSION: It is the fire that drives us, and we’re in it for the long haul.

• JOY: Energized by the hopes, ambitions, and growth of our scholars, we celebrate the impact of our community.

• AUTHENTICITY: What each brings to the table contributes to deep and trusting relationships.

• EXCELLENCE: Every day is better than the last; we’re always learning, always progressing, always evolving.

The Operations Manager reports to the Executive Site Director at our Baltimore site. The Operations Manager will closely partner across the site to create a strong, collaborative, and safe student environment conducive to scholars matriculating to college.

People and Culture

• Collaborate across the site to create a strong student-centered and site culture.

• Partner with the People and Culture Department to ensure new hires have cleared background checks before starting.

• Serve as the point person for all driver's clearance items for site staff.

• Support all CT staff onboarding by orienting employees to site culture, policies, and procedures. Ensure all staff have the supplies, equipment, and workspace needed to foster productivity and build community.

• Ensure compliance with all clearance requirements for non-employees, including visitors, volunteers, contractors, etc.

• Serve as the site point of contact for org-wide events and retreats.

Financial Accounting & Procurement

• Lead site finance and…