General Manager - HVAC

We are partnering with one of the best HVAC firms in the Baltimore area!

• Assuming full operational responsibility for profit and loss related activities.
• Establishing a team culture among service center personnel and holding the team to a high standard of customer satisfaction.
• Consistently administering company policies and procedures throughout the service center.
• Monitoring and maintaining job satisfaction among personnel by completing annual performance evaluations and salary reviews in a thorough and timely manner.
• Preparing business forecasts, budgets, and other reports in addition to monitoring the timely flow of paperwork necessary to the service center.
• Recruiting, selecting, and training all service center employees.
• Financial analysis to identify trends and prospective problem areas and taking immediate action based on findings.
• Optimizing the service center to provide service, complete tasks, and otherwise perform in an efficient manner.
• Developing new programs and executing established plans to meet and exceed sales goals.
• Maintaining a working knowledge of competitors, developing innovations to maintain market lead, sharing best practices across organization.
• Partnering with local management and personnel to maintain best practices for safety and sales‑generation in the field.
• Service center managers should spend at least 5% of their time in the field to gain a “bottom‑up” perspective.
• Manage three or more front line managers indirectly supervise a field workforce of sales and service teams for both residential and commercial customers.

• Minimum of 10 years leading teams servicing Business to Consumer & B2B customer markets
• Minimum of 8 years of experience successfully leading a fast‑paced service organization and a proven track record of growing a business.
• Bachelor’s degree required and 4 to 6 years related experience, or equivalent combination of education and experience. Masters degree preferred.
• Consistent track record of meeting and exceeding revenue objectives.

• Strong interpersonal/communication skills. (Oral and written)
• Ability to self‑start and motivate a group of individuals to act as team towards a common goal.
• Analyze cost and forecast data to ensure alignment with the Division’s goals and objectives.
• Build a team culture by recruiting, motivating and training the staff.
• Review and promote the maintenance of a safe, accident free and healthy work environment.
• Demonstrated proficiency with multi‑tasking alongside time management skills and the ability to prioritize and plan.
• Excellent analytical skills, financial acumen, and attention to detail.
• Computer proficiency. (Microsoft preferred)