Automation Service Engineer

Responsibilities

• Provide on-site support at various customer locations throughout the assigned geographic territory.
• Lead the success of the relationship with an assigned set of customers to achieve customer goals and objectives.
• Identify, evaluate, resolve or advance customer pain points.
• Act as customer advocate and liaison back into the BD organization.
• Attend to service needs of BD Advanced Diagnostics customers within assigned geographic territory.
• Utilize appropriate tools and test equipment and schematic diagrams.
• Deliver a best-in-class customer experience while working remotely without direct supervision.
• Conduct overnight travel on short-notice as required.
• Participate in weekend/holiday on-call rotation (~every 6 weeks) for instrument support.

• Bachelor’s degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related disciplines OR 10+ years of relevant experience in troubleshooting and/or repair of complex electro‑mechanical, electronic, computer, or electrical systems in commercial, industrial, or military settings required.
• Understanding of electronics, electro‑mechanical devices (Mechatronics), PLCs, and pneumatics.
• Intermediate knowledge of information systems networking architecture design and set up.
• Intermediate understanding of computer software operating systems and the ability to speak with customer’s information technology personnel and lab leadership to schedule and complete routine software upgrades and maintenance.
• Expertise in Robotics (preferred).
• Experience with Liquid Chromatography (LC) and Mass Spec (MS) instrumentation (preferred).
• Knowledge of Lab Information Systems (LIS) and database management (preferred).
• A+, Microsoft or Cisco accreditation advantageous (preferred).
• Understanding of basic computer security concepts and standard processes (preferred).
• Excellent verbal and written communication skills.
• Outstanding customer service and soft skills.
• Must possess and maintain a valid state‑issued Real r’s license with at least 3 years of driving history and meet BD's auto safety standards.