Marketing & Communications Coordinator

Reports to
:
Marketing Manager
Work Schedule
:
Monday – Friday, 8:30 am – 4:30pm
Location
:
Baltimore, Maryland
FLSA Classification
:
Full-Time, Non-Exempt
Salary: $50,000

At Neighborhood Housing Services of Baltimore (NHS), we believe social and economic justice is a right for all people and communities.

The Marketing & Communications Coordinator plays a key operational and creative support role within the Marketing Department, helping NHS strengthen its visibility, communicate its impact, and increase engagement with customers, partners, donors, and community members. This position is responsible for supporting the day-to-day execution of marketing initiatives, including content creation, campaign coordination, social media management, email communications, marketing requests, and brand consistency.

The ideal candidate is a strong communicator who can manage multiple projects, maintain brand consistency, and help NHS share its programs, impact, and customer stories with key audiences.

• Support the execution of marketing and communications campaigns that promote NHS programs, services, events, and organizational initiatives.
• Assist with campaign planning, timelines, content calendars, promotional materials, and followup communications.
• Coordinate with internal departments to gather program information, deadlines, customer stories, and marketing needs.
• Support promotional efforts for programs including homebuyer education, financial coaching, lending programs, community development initiatives, and special events.
• Monitor and organize internal marketing requests to support timely completion of projects.

• Create and edit content for social media, newsletters, blogs, flyers, event materials, customer stories, and other communications.
• Develop engaging messaging that aligns with NHS’s brand, mission, and organizational goals.
• Support storytelling efforts by identifying and highlighting customer experiences, community impact, and program successes.
• Review marketing materials for accuracy, consistency, grammar, formatting, and brand alignment.

• Manage day-to-day social media activities, including scheduling, posting, engagement, and basic performance tracking.
• Assist with email marketing campaigns, newsletters, event communications, and audience outreach.
• Maintain accurate email marketing lists, including contact updates, segmentation support, and list organization.
• Support Hub Spot activities including email campaigns, contact management, forms, and basic reporting.
• Assist with basic website content updates, including program updates, blogs, events, and announcements.

• Maintain marketing calendars, project trackers, shared files, templates, and content libraries.
• Support the organization and upkeep of marketing systems, tools, and workflows.
• Coordinate with vendors, designers, photographers, printers, and other external partners as needed.
• Assist with creative requests, approvals, production timelines, and marketing deliverables.
• Track basic marketing performance metrics related to campaigns, social media, email, and events.

• Provide marketing and communications support for workshops, community events, outreach activities, graduations, and organizational events.
• Assist with event promotion, registration communications, signage, printed materials, social media coverage, and post-event follow-up.
• Support collection of event photos, testimonials, and content for future marketing efforts.

• Participate in department meetings and contribute to improving marketing processes, systems, and workflows.
• Stay informed on marketing trends, tools, and best practices.
• Perform additional tasks and assist with special projects as assigned.

• Effectively manages multiple priorities and deadlines in a fast-paced environment.
• Demonstrates strong attention to detail and follows through on responsibilities.

• Communicates clearly and professionally through written…