Development Operations Coordinator

Overview

The Development Operations Coordinator provides essential operational, administrative, and systems support to Jhpiego’s philanthropic efforts and Development team. The position ensures the accuracy, efficiency, and effectiveness of the systems and processes that support the organization’s unrestricted fundraising activities.

As a key member of the Global Engagement & Communications Office (GECO), the Development Operations Coordinator is responsible for maintaining donor records, processing gifts, supporting reporting and data management, coordinating fundraising workflows, and assisting with donor stewardship activities.

The position works collaboratively with the development and communications team, other internal stakeholders, as needed, to ensure timely execution of fundraising activities and strong operational support for donor engagement.

The ideal candidate is highly organized, detail‑oriented, comfortable working with databases and systems, and interested in developing expertise in nonprofit fundraising, philanthropy, and development operations.

The Development Operations Coordinator plays an important role in building the operational foundation needed to support Jhpiego’s growing philanthropic program. This position ensures that donor information, fundraising systems, and team processes are accurate, organized, and effective.

This role provides an opportunity to gain broad exposure to nonprofit fundraising, donor engagement, CRM management, reporting, and cross‑functional collaboration while supporting Jhpiego’s mission to improve health outcomes around the world.

• Maintain accurate donor, prospect, and gift records in Raiser’s Edge database.

• Enter and update donor information, gift records, acknowledgments, and engagement activities.

• Process gifts, pledges, and other donor transactions in coordination with Development and Finance teams.

• Support database quality control, data cleanup, and ongoing improvements to donor records.

• Maintain confidentiality and ensure compliance with donor data management practices.

• Generate routine donor, gift, and fundraising reports to support Development activities and leadership requests.

• Prepare donor lists for campaigns, communications, events, stewardship activities, and recognition materials.

• Support tracking of fundraising activity, donor engagement, and campaign results.

• Assist with basic prospect research and preparation of donor background information.

• Support donor acknowledgment, recognition, and stewardship activities.

• Assist with preparation for donor meetings, events, and engagement activities.

• Maintain accurate records of donor interactions and stewardship activities.

• Provide administrative support to the Director, Development, and Development team.

• Support the integration of online giving platforms (Luminate Online, Team Raiser, etc.) into Raiser’s Edge.

• Support testing and implementation of new fundraising technologies and contribute ideas for process improvements.

• Collaborate with IT and external vendors to ensure data accuracy and system optimization.

• Maintain compliance with data privacy and security standards.

• Maintain and manage Airtable as a centralized project management and tracking tool for development operations, including campaign timelines, stewardship workflows, and cross‑team deliverables.

• Support improvements to Development processes, systems, and workflows.

• Participate in testing and implementation of new fundraising tools and technologies.

• Collaborate with Communications and other teams to support philanthropic initiatives.

• Bachelor’s Degree with 1–3 years of experience in nonprofit development, fundraising operations, data management, or related field. Relevant internships or hands‑on experience with donor databases will be considered.

• Experience working with fundraising databases; familiarity with Blackbaud products (Raiser’s Edge) preferred.

• Willingness and ability to learn new systems and tools quickly.

• Experience with peer‑to‑peer or online fundraising tools (e.g., Team Raiser, Just Giving).

• Strong Excel skills and proficiency in other Microsoft Office programs (Word, Teams, Outlook) and…