Sr. Program Associate, Partner Success

About CASH

The CASH Campaign of Maryland (Creating Assets, Savings and Hope) is a statewide nonprofit dedicated to promoting economic advancement and financial security for low-to-moderate income individuals and families. Through free tax preparation, financial coaching, financial education, public benefits assistance, and strategic partnerships, CASH serves more than 25,000 households annually while advancing policies that expand economic opportunity across Maryland.

Joining CASH means becoming part of a mission-driven organization that delivers measurable impact every day. This role offers the opportunity to lead a high-profile statewide initiative, mentor emerging professionals through Maryland Corps, build lasting partnerships, and help thousands of Maryland residents gain access to critical benefits.

CASH offers a collaborative culture, hybrid work environment, competitive benefits, and meaningful opportunities for professional growth.

The Sr. Program Associate, Partner Success provides leadership for the recruitment, placement, onboarding, coaching, retention, and overall success of approximately 20 Maryland Corps Benefit Navigator Members assigned to as many as five host organizations throughout Maryland. This is a unique set of Maryland Corps Members who will focus on assisting people to access and retain supportive services such as food, energy, and childcare benefits.

The Sr. Program Associate serves as the primary liaison among CASH, the Maryland Department of Service and Civic Innovation (DSCI), host organizations, and Corps Members, ensuring program quality, compliance, strong partnerships, and successful participant outcomes

The successful Sr. Program Associate will establish themselves as a trusted leader for the Maryland Corps Benefit Navigator initiative by building strong relationships with Corps Members, host organizations, and DSCI while delivering measurable program results. By the end of the first year, success will typically include:

Recruiting, onboarding, and successfully supporting approximately 20 Maryland Corps Benefit Navigator Members.

Building strong, collaborative relationships with each host organization and DSCI representatives.

Meeting or exceeding program performance goals, reporting requirements, and compliance expectations.

Improving Corps Member engagement, retention, and host site satisfaction.

Identifying and implementing process improvements that enhance efficiency and participant outcomes.

Representing CASH as a respected partner and ambassador throughout Maryland.

Provide overall leadership for the Maryland Corps Benefit Navigator initiative.

Monitor program performance metrics and participant outcomes.

Prepare executive reports for leadership and funding partners.

Identify opportunities to strengthen partnerships and improve program effectiveness.

Lead recruitment, interviewing, selection, onboarding, and placement of approximately 20 Corps Members.

Develop recruitment partnerships with colleges, workforce organizations, and community groups.

Educate and support Benefit Navigators in core job functions to ensure they meet professional standards.

Support their content training to ensure that they understand best practices for conducting community outreach, public benefits screening, and enrollment assistance. (CASH staff and DHS staff will provide technical benefits training).

Coach, mentor, and support Corps Members through regular one-on-one meetings.

Monitor attendance, performance, professional development, and program completion.

Serve as the primary liaison among CASH, DSCI, Corps Members, and host organizations.

Conduct site visits, resolve placement concerns, and ensure compliance.

Maintain strong relationships with host organizations and share best practices.

Maintain program records and performance data.

Assist with grant reporting and compliance.

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