Senior Community Outreach Manager

Community Outreach Manager

This is a community engagement position that resides on our Community Impact team and reports to the Director of the Community Impact Team.

The Community Outreach Manager leads a team of canvassers and volunteers dedicated to building meaningful relationships with Baltimore residents through direct, community-centered engagement. This role oversees outreach strategies that connect with residents where they live—through door-to-door canvassing, neighborhood meetings, community events, and other engagement efforts.

The Community Outreach Manager recruits, trains, supervises, and coaches outreach staff and volunteers, ensuring they are equipped to have productive conversations, accurately share information, and effectively represent the Office of the Council President. The manager develops and implements strategic outreach plans, tracks engagement metrics, identifies community needs and concerns, and collaborates with internal teams and community partners to strengthen civic participation, increase awareness of City programs and services, and fosters long-term trust with Baltimore neighborhoods.

This position plays a key leadership role in advancing the Council President's legislative and policy priorities by building authentic relationships with residents, mobilizing communities around shared goals, and ensuring community voices inform decision-making. The Community Outreach Manager ensures all outreach efforts are strategic, data-informed, culturally responsive, and aligned with the Council President's mission to advance equity, strengthen neighborhoods, and promote community-driven change across Baltimore.

Essential Functions:

• Lead resident engagement and mobilization efforts around legislative, policy, and advocacy initiatives addressing issues such as housing, public safety, education, public health, workforce development, transportation, environmental justice, and economic opportunity.
• Provide residents with clear, accurate, and nonpartisan information about public policies, government services, civic processes, and opportunities to participate in public hearings, community meetings, and advocacy efforts.
• Develop and implement comprehensive volunteer recruitment and retention strategies that engage residents, neighborhood associations, faith-based organizations, educational institutions, and other community partners.
• Recruit, train, supervise, coach, and evaluate community outreach staff, canvassers, and volunteers to ensure effective, professional, and culturally responsive resident engagement.
• Establish and maintain a sustainable volunteer network that supports neighborhood outreach, community organizing, legislative advocacy, and special initiatives.
• Establish performance expectations, monitor productivity, and provide ongoing coaching, mentoring, and professional development opportunities for staff and volunteers.
• Conduct regular field observations and quality assurance assessments, providing timely feedback and coaching to strengthen outreach techniques and community engagement practices.
• Monitor outreach activities, analyze engagement data and performance metrics, prepare reports, and use findings to improve outreach strategies, measure impact, and inform decision-making.
• Collaborate with community organizations, neighborhood leaders, government agencies, and internal departments to coordinate outreach efforts and strengthen partnerships across Baltimore.
• Ensure outreach activities are conducted professionally, equitably, and in alignment with the Office of the Council President's mission, priorities, and community engagement standards.
• Other Duties as Assigned

Minimum Qualifications:

Education:

Associate's degree from an accredited college or university.

Experience:

• Seven (7) years of experience performing analytical support work for an operational, technical, administrative, programmatic, or business function.
• Experience in community organizing, civic engagement, advocacy, field campaigns, public outreach, or a related area.
• Demonstrated ability to develop and implement community outreach or grassroots-organizing strategies.
• Strong understanding of Baltimore's neighborhoods, institutions, civic landscape, and community dynamics.
• Ability to translate complex policy issues into clear, accessible language.
• Ability to travel throughout Baltimore for field activities and community events

Or

Equivalency Notes:
An equivalent combination of education and experience may be considered.

Knowledge, Skills, and Abilities:

• Knowledge of research methods and techniques used to collect, compile, organize, and evaluate information and data.
• Ability to conduct complex operational and programmatic analyses.
• Ability to collect, compile, edit, classify, organize, and tabulate statistical and qualitative information.
• Ability to prepare clear, concise, and comprehensive reports, recommendations, and presentations.
• Ability to communicate ideas and information effectively, both orally and in writing.
• Ability to establish and…