Community Manager

Job Details Level: Experienced

Job Location:

TouchPoint Baltimore - Baltimore, MD 21215

Position Type:
Full Time Education Level: 4 Year Degree Salary Range: $59,600.00 - $84,400.00 Salary/year Travel Percentage:
None Job Shift: Day Job Category:
Professional Services Community Manager [Regional Organizer]

Reports to:

Director of Communities

Community Managers (CMs) are the primary community builders and coaches of Thread -- they plant themselves in a community of 200+ volunteers and young people, and then apply community organizing and antiracist principles to facilitate everyone’s strong relationships and positive personal, professional, and academic outcomes. CMs work through the Thread Community Model, coaching, mobilizing, and empowering volunteers and youth to access the programming, resources, and other tools they need in order to thrive.

Key outcomes include volunteer/student engagement, retention, and satisfaction, as well as high school graduation and post-secondary credential completion.

The Thread model is built upon Community Managers coaching up to 12 volunteer leaders, called Grand Parents. Each Grand Parent supports and coaches other volunteer leaders called Heads of Family who each support a Thread Family consisting of Family Member volunteers and Thread young people. Through the Thread model, volunteers work together and with their designated coaches to connect with their young people, their families, and fellow volunteers to deploy the Thread Engagement Process of connecting, setting goals, identifying and removing barriers, and achieving goals.

The intended objective for all volunteers is to build the skills necessary to bridge and bond across lines of difference. This includes a deeper understanding of one’s bias, active listening, and how to overcome barriers.

A Community Manager’s work incorporates both high-level strategic thinking while not losing sight of critical details about their community.. They are responsible for monitoring the needs and goals of hundreds of people, designing and implementing strategies to support them and leveraging community events, activities, resources and opportunities that facilitate connection, barrier removal and goal attainment. At the same time, CMs are responsible for modeling Thread’s core competencies in order to cultivate a culture within their community that makes each person feel seen and known.

Community Managers are responsible for supporting the learning and growth of volunteers within their community by modeling and actively practicing Thread core competencies to guide volunteers through their personal growth journey as needed - at the center of which is a racial equity journey. They do this by pairing strong project management, data, and organizing skills with a magnetic personality that can both energize and support people, even in the toughest moments.

• Build positive, long-term relationships with Thread volunteers, especially Grand Parents
• Relentlessly facilitate and encourage relationships between Volunteers and Young People, that elevate the power of young people, as the foundation for achieving exemplary outcomes
• Facilitate connections between volunteer and young people’s Parents/Guardians
• Inform, educate, and foster growth of individuals at all stages of a racial equity journey
• Use effective storytelling and facilitation to drive group and individual outcomes
• Provide on-going coaching and development of a Community Engagement Specialist where applicable. A Community Engagement Specialist is a full time staff member that is hired to support up to 32 Thread young people during their first and/or second year in Thread. These young people are paired with a…