Clinical Customer Service Rep - SICU

Make it happen at Hopkins.

Clinical Customer Service Rep - SICU

Full time – Evening shift – 40 hours.

3:00pm – 11:30pm

The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with nursing staff & administrative staff, all in the effort to meet the needs of the unit, department in accordance with Johns Hopkins Hospital policy and procedures.

The Surgical Intensive Care Unit (SICU - Zayed 9 East) at Johns Hopkins is an 18-bed unit with a diverse patient population receiving various types of surgeries in this ICU, including abdominal transplant, cardiac surgery patients, GI surgery, trauma, vascular surgery, ortho/neuro spine procedures and general surgery. The SICU team is composed of a unit based multi-disciplinary team. Registered nurses (RNs) in the SICU take great pride in providing high quality post‑operative surgical care every day!

Teamwork is the common thread to everything the SICU does, come join our team!

Our competitive benefit package is designed to support the well‑being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents.
• Tell a friend and get paid with our employee referral program bonus!

• High school diploma or equivalent.
• Minimum of 6 months in a healthcare or office setting.
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins customer service standards.
• Proficiency with Microsoft Word, and proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Authorization to work in the United States:
Applicants who require sponsorship now or in the future will not be considered for this position.

Salary range:
Minimum 17.99/hour – Maximum 20.88/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug‑free workplace employers.