Production Manager - Tender Dept

Job Details

Job Location:

2121 Wicomico Street - Baltimore, MD 21230

Position Type:
Full Time

Salary Range: $ - $ / year

Job Shift: 1st shift

Job Category:
Manufacturing

The Tender Production Manager is responsible for the overall performance of the tender operation, including tender cutting and tender grading departments. This role owns end-to-end execution of product quality, customer specifications, training effectiveness, hourly employee performance, labor efficiency, and overtime control.

The Production Manager is accountable for ensuring that product leaving the tender grader is verified and confirmed to meet customer specifications, and that quality ownership does not stop at automation or equipment. This role will also design, implement, and manage performance-based incentive programs to drive accountability, consistency, and engagement across hourly employees and supervisors.

This is a hands‑on leadership role requiring strong floor presence, disciplined labor planning, and the ability to reset expectations, training, and performance culture.

• Own daily operations of the Tender Cutting and Tender Grader departments, including safety, quality, productivity, labor, and employee performance.
• Provide strong floor presence and visible leadership during production.
• Establish and enforce clear expectations for supervisors and hourly employees.
• Drive a culture of accountability, standard work, and continuous improvement.

• Ensure tenders meet all customer size, weight, trim, and specification requirements.
• Oversee consistent execution of cutting standards across medium and jumbo tenders.
• Ensure graded product is verified and not assumed to be in spec solely based on grader output.
• Partner with Quality Assurance to analyze defects, customer complaints, rework, and non‑conformance trends.
• Lead root cause analysis and corrective actions related to cutting, grading, sizing, yield, and verification.
• Maintain and enforce SOPs aligned with current customer specifications.

• Own staffing, training, and performance of the Tender Grader Department.
• Establish verification, audit, and escalation processes to confirm graded product meets specifications.
• Ensure grading equipment is treated as a process tool, not final quality approval.
• Monitor grader accuracy, drift, and variability; ensure recalibration, retraining, and corrective action.
• Implement layered quality checks involving supervisors and QA.
• Ensure hourly employees understand that quality responsibility continues beyond the grader.

• Develop, implement, and maintain structured training and certification programs for all hourly employees.
• Establish standard work and certification requirements for medium tender cutting, jumbo tender cutting, tender grading and verification procedures.
• Ensure new hires are trained and certified within defined timelines.
• Conduct routine audits to verify training effectiveness and adherence to standards.
• Retrain employees based on performance trends, quality issues, or process changes.

• Define and communicate clear, measurable performance expectations.
• Ensure supervisors actively coach, correct, and document hourly performance.
• Address underperformance promptly through retraining, reassignment, or corrective action.
• Reinforce that quality, verification, labor discipline, and adherence to standard work are non‑negotiable.

• Directly manage and develop front‑line supervisors and team leaders.
• Hold supervisors accountable for training completion and certification, quality and specification compliance, verification and audit execution, labor scheduling and overtime control, and hourly performance management.
• Coach supervisors on leadership, communication, and accountability.
• Escalate or replace supervision that does not meet expectations.

• Own labor planning and scheduling for both tender cutting and tender grader departments.
• Develop labor schedules aligned with…