Quality Systems ​/ Quality Assurance (Baltimore) Manager

Purpose:

The Quality Systems / Quality Assurance (Baltimore) Manager oversees all documentation and platforms related to the Business Management System and Quality Assurance functions y are responsible for maintaining, updating and classifying written programs and supporting platforms that promote and ensure adherence to internal and external standards, food safety and compliance requirements.

Essential Functions:

• Works collaboratively with the Director of Quality Systems and Continuous Improvement and VP of Quality to develop, maintain, improve and organize the documentation related to the Business Management System (BMS) for the production sites, distribution centers (DC) and site (Baltimore) to ensure the organization’s compliance with standards, industry, customer, and regulatory requirements.
• Manages document control and updates the Baltimore, BMS/DC procedures, instructions, and forms on the Safety Chain (or Teams) platform (for NAB-Level) and communicate changes to team.
• Manages the update critical documentation in the company’s backup environment.
• Is a Business Unit (BU) super admin for Safety Chain online documentation platform and provide training on Safety Chain to the team.
• Contributes to the Business Management Review (BMR) process (BMR dashboards, BMR minutes and presentations as well as being the slide master during BMRs).
• Coordinates cloud-based TV content display system (create and manage content, set a calendar, etc.) ensuring that company‑specific content is consistently and efficiently broadcasted.
• Conducts complete and detailed internal audits for Baltimore and the business unit (sites, distribution centers, external suppliers, etc.) based on objective evidence, such as the review of documentation/records, process observation and personnel interviews, and train others on the internal audit process.
• Coordinates the translation of procedures and other technical documents to French and/or English as needed.
• Provides support to Site Quality Managers and to Distribution Center Branch Managers during external audits, as needed, as well as for the implementation or maintenance of documentation related to various external certifications.
• Is back‑up for the Laboratory Supervisor at Baltimore
• Provides general support to the quality team and performs other related duties as assigned.