Community Manager

Salary Range: $75,000.00 To $85,000.00 Annually

Onsite – Maryland (Baltimore City)

This is a hands‑on leadership role for a proactive, results‑driven professional who excels at operational execution, team development, and delivering top‑tier resident experiences. The position is designed to ensure smooth performance at all properties, and you will partner closely with the Community Managers and VP of Property Management to drive consistency, performance, and a culture of excellence across your communities.

• Maximize revenue for the property.
• Identify operational challenges and implement creative, cost‑effective solutions.
• Maintain fiscal accountability for portfolio performance, including budget implementation and occupancy standards.
• Assist in the creation, review, and targeting of annual budgets.
• Manage monthly specials, pricing, concessions, rent‑roll audit, and market survey analysis.
• Integrate new software solutions.
• Screen, hire, orient, and train new staff members within established guidelines.
• Assist community managers in recruiting, interviewing, and training all community staff positions.
• Mentor and develop on‑site teams to build accountability, engagement, and performance.
• Ensure policies, procedures, and resident service standards are upheld across all communities.
• Document employee performance properly and take disciplinary action when necessary and timely.
• Promote staff harmony through support, effective leadership, and a positive example.
• Ensure that all on‑site administrative functions pertaining to personnel are prepared in a timely manner (e.g., performance evaluations, transfers, promotions, payroll and bonuses).
• Ensure consistent on‑site management and staff compliance with company policy, procedures, and industry regulations including fair housing, OSHA, municipal and federal regulations as amended from time to time.
• Regularly monitor market trends and portfolio competition.
• Monitor and manage rental rates, specials, and concessions to maximize revenue and occupancy.
• Collaborate with the Property Manager to develop and administer a proactive renewal program designed to maximize revenue and occupancy.
• Closely monitor all personnel actions and leasing performance in the portfolio to ensure top performance and accountability.
• Maintain accurate records for all community transactions on a timely basis (i.e., rent collections, delinquency, move‑in/move‑outs and payables).
• Collect and post rents; maintain accurate and up‑to‑date property accounting and collection records as needed.
• Collect, review, organize and pay all invoices received upon approval from supervisors using the company‑provided accounting software as needed.
• Obtain bids/pricing from vendors, suppliers, and contractors, and find solutions to inadequate service received.
• Ensure all administrative paperwork is accurate, complete and submitted in a timely manner.
• Ensure distribution of all company or community related information (e.g., bad weather, emergencies, policies) to residents and all team members.
• Ensure quality and expediency of work orders are completed both timely and accurately.
• Work with Maintenance to maintain all apartment buildings and amenities.
• Travel periodically to the office for meetings, training, etc.

This job description is not an all‑inclusive list of functions and tasks.

• 5+ years of multifamily property management experience.
• Demonstrated success in improving property performance and team leadership.
• Strong financial experience with managing budgets and team performance.
• Highly proficient computer skills, including MS Word, Excel, Outlook, and PowerPoint.
• Proficiency with Entrata preferred.
• Professional certifications (CAM, CAPS, CPM) preferred.

• Comprehensive health coverage – medical, dental, and vision insurance.
• Paid time off – 128 hours annually.
• Accrued sick leave – 5 days per year.
• 13 paid holidays – plus your birthday off as a personal holiday.
• 401(k) with company match – up to 5% employer match.
• Professional development – ongoing training, education reimbursement, mentorship, and growth opportunities.
• Employee recognition programs – celebrating performance and innovation at every level.
• A values‑driven culture that emphasizes growth, integrity, and collaboration.