Retail Keyholder: Roland Park

Job Title

Retail Full‑Time Keyholder:
Roland Park

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We deliver high‑quality custom products at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

• Experience as a key holder in a customer service, retail, or hospitality role
• An engaging personality with strong influence, interpersonal, communication, and relationship‑building skills
• Interest in design and excitement to work in a creative environment
• Quick and eager learner of new tools, technology, products, and processes
• Great time‑management, organizational, and problem‑solving skills
• Adaptability and willingness to work flexible hours, including evenings and weekends
• Degree in art, design, marketing or relevant fields preferred but not required

• Paid time off
• Paid holidays
• Short‑term disability
• Employee Assistance Program (EAP)
• Frame discount and Free Frame codes
• Contests and incentives
• Commuter benefits
• And more

Framebridge believes that the posted hourly range is accurate for this role at the time of posting. The role may be paid more or less based on factors such as relevant experience, qualifications, and location. Additionally, the role may receive a cash bonus as part of the total compensation package; details will be discussed during the application process.

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. We make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information or any other characteristic protected by federal, state or local laws.