Pro Shop Cashier-Carroll Park

Position: PRO SHOP CASHIER-CARROLL PARK
Job Summary

Pro Shop Cashiers are one of the first Baltimore Municipal Golf Corporation team members customers meet when they come to our golf courses. This role is responsible for providing excellent customer service by warmly greeting customers when they arrive, assisting with purchases, accurately collecting fees and processing payments, promptly checking golfers in, and directing golfers to their starting tee. Pro Shop Cashiers perform a vital customer service role that increases sales and ensures customer satisfaction.

Essential Functions

• Welcomes customers in a friendly and helpful manner.
• Efficiently assists customers with merchandise purchases.
• Collects golf and equipment fees and merchandise payments.
• Accurately processes cash and/or credit card payments through the point-of-sale system.
• Facilitates equipment and golf cart rentals.
• Maintains the general appearance and cleanliness of the Pro Shop and/or Range building.
• Collaborates in a professional and timely manner with other staff members.

Work Environment

This job operates in a retail and recreational environment including working outside in the heat or cold. This role routinely uses equipment such as computers, phones, cash register, and point-of-sale system.

Requirements

Skills/Abilities

• Excellent customer service skills
• Ability to quickly respond to multiple concurrent requests
• Ability to prioritize tasks effectively
• Accurate cash handling skills

Experience/Qualifications

• Customer service experience
• Basic cash handling experience, proven ability to accurately make change
• Comfort with learning new technology (Point-of-Sale system, Tee time reservation system, etc.)
• General knowledge of, or interest in, golf
• Must be available for weekend, holiday, and shift work

Position Type/Expected Hours of Work

Seasonal part-time position during the golf season. The usual season is the middle of March through October. (Students who are unable to work the entire season are welcome to apply.) This role is expected to work days, evenings, weekends, and holidays.

Based on weather conditions, staffing, and the busyness of the particular golf course this role could work from 15 - 40 or more hours per week during the season.