Retail Merchandising Sales Representative - Baltimore, MD

Job Overview

The Retail Merchandising Sales Representative (RMSR) is responsible for driving sales and delivering consistent, high-quality merchandising services at assigned customer locations. This includes ordering products, stocking shelves, executing resets and remodels, and supporting continuity and cycle coverage programs. At times, the RMSR may also assist with stretch projects and may receive directions from Coordinators, Supervisors, Managers, or Directors within Shelf Services.

• Influence customer orders by identifying sales opportunities and recommending item discontinuations. Place orders, merchandise products, hang shelf tags, and set promotional materials. Execute resets to drive sales. Sell promotional and sales programs as assigned. Follow through on all customer product requests.
• Serve as the primary contact for assigned customers and merchandising projects. Execute customer‑specific plans during scheduled visits and provide feedback to UNFI stakeholders. Visits retailers on Field Sales or Home Store program on a provided schedule to execute customer‑specific plans. Follow HACCP and SQF guidelines as applicable.
• Rotate stock, remove out‑of‑code items, and process returns/credits per company policy and customer agreements.
• Regularly communicate with key UNFI personnel on competitor activity, sales opportunities, customer requests, and any other significant issues.
• Collaborate with supervisors or account managers to develop action plans for assigned projects. Ensure deadlines and budgets are met. Interpret internal reports as needed.
• Exercise discretion and independent judgment in project planning and selling UNFI Professional Services and product lines.
• Extensive travel may be required within assigned geographical area, based on customer needs.
• Complete required documentation accurately and on time. Stay current on Shelf Services technology and tools through training and collaboration with Category Management and Sales teams.
• Perform other duties assigned.

• A valid driver’s license is necessary.
• Auto insurance levels that meet UNFI requirements.

• Minimum 1‑year related experience in retail or distribution.
• Prior sales and customer service experience in a retail setting.
• Food‑related product experience desired.
• Bilingual – Spanish a plus.

• Excellent customer service and communication skills.
• Time‑management skills and attention to detail.
• Basic math abilities.
• Ability to motivate and work with others to achieve desired results.
• Ability to read, understand, and implement planograms.
• Basic to intermediate computer skills.
• Ability to work independently.
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

• Onsite role:
  This position requires the associate to perform all duties at one of our UNFI locations, such as a distribution center or office.

• Travel is required up to 95% for this position.

• Daily travel is required and access to a vehicle is necessary.
• Ability to get in and out of a car multiple times per day.
• Drive to and from accounts safely in city, rural, and expressway conditions.
• Ability to set up displays, fixtures, shelving, and products.
• Able to tolerate exposure to store and warehouse conditions including wide variances in temperature, dust, and dirt.
• Ability to lift up to 40 pounds.

• Competitive 401(k).
• Competitive PTO plan.
• Health benefits – following 30 days of employment.
• Mileage reimbursement.
• Cell phone.
• Mentorship program and developmental opportunities.
• Other benefits applicable to specific role.
• Paid time off, sick time, paid holidays, and parental leave; 401(k) program; medical, dental, vision, life, and accidental death/dismemberment insurance; short‑term and long‑term disability insurance program; flexible spending account and/or health savings account.

UNFI is an equal‑opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race,…