Sales Lead, Retail, Retail Sales

Job Title

Sales Lead

Job Type: Full-time

Location:

Baltimore Washington Intl Airport (BWI) - Baltimore, MD 21240 US

Schedule:

Weekend availability is required

Pay: $17.78/hr.

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Disability Insurance
• Paid Time Off
• 401(k) with company match
• Employee Discount

• Greets and assists customers throughout their shopping experience
• Maximizes sales by suggesting products and up-selling when appropriate
• Remains knowledgeable of the store’s merchandise and current promotions
• Trains store associates on daily operations and best sales practices
• Ensures cleanliness and upkeep of the store; maintains store displays and merchandise
• Replenishes backstock, ensuring appropriate levels of merchandise on the floor
• Conducts markdowns of merchandise as instructed
• Performs opening/closing duties, including securing cash registers and store security
• Communicates customer complaints and inventory concerns to management in a timely manner
• Oversees the opening and closing of the store
• Resolves employee conflict and escalates to upper management as appropriate
• Counts cash drawers, completes deposit slips, closes registers, and completes required documentation
• Other duties may be assigned

• 1+ year of experience in a fast-paced retail environment
• Early and late shift availability
• Ability to multitask and problem solve
• Strong written and verbal English communication skills
• Demonstrated customer service experience
• Ability to multitask and resolve minor customer service conflicts
• Alcohol Beverage Awareness Cared (TAM Card) may be required
• Additional Security clearance may be required
• Satisfactory Criminal Background Check and Drug Testing May be required

• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
• Normal or corrected vision and hearing
• Can distinguish varying or specific colors, patterns, or materials to assist customers
• Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
• Typically, indoors
• Typically, in a consistent temperature
• Use of fine motor hand functions
• Lift 0-60 lbs with or without reasonable accommodation

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.