Front End Lead Part Time

Benefits

• Weekly Pay
  :
  Get paid every week so you can manage your money on your terms.
• Free BJ’s Memberships
  :
  Complimentary The Club Card Membership, plus a free Supplemental Membership for a member of your household.
• Generous Paid Time Off
  :
  Vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits
  :
  Three medical plans with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) Retirement Savings Plan
  :
  Company match available to team members 18 and older.
• Employee Stock Purchase Plan
  :
  Purchase BJ’s stock at a 15% discount through after‑tax payroll deductions.

Applicants must be available for 3 to 4 days a week within the following shift windows:
Sunday 3:00pm–9:30pm;
Monday‑Saturday 10:00am–4:30pm. Weekends are included.

Supervises the front line—including cashiers, self‑checkout operators, and membership desk—in the absence of the Front End Manager. Models and provides excellent member service while coaching, teaching, and developing team members to do the same.

Drives membership metrics through acquisition, retention, loyalty, and experience programs. Drives member engagement, speed, and productivity on the front end. Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline team members on tasks, responsibilities, and expectations defined by the position, including member engagement, service, and membership metrics.

Utilizes cashier observation forms, cashier productivity boards, and membership metrics reports to drive performance and member engagement. Performs front‑end responsibilities, including but not limited to closing through POS, handling member‑escalated service issues, and assisting members with operations and technical difficulties.

Acts with a sense of urgency to ensure members are assisted in a timely and efficient manner. Acts as a backup for cashiers and membership sales ambassadors when needed. Scans all club merchandise through a POS system to ensure accurate inventory counts and purchase totals for members.

Loads shopping carts when necessary. Manages self‑checkout lanes and scan‑and‑pan lanes. Assists members with operations and technical difficulties. Collects payments via cash, check, or other charge payments and issues receipts, refunds, credits, or change due to members.

Stays up‑to‑date on all merchandise promotions, advertisements, and product information. Discounts purchases by scanning and redeeming coupons. Supervises the cleanliness of the front‑of‑club member‑servicing areas. Utilizes online task management systems (MyWork) to manage workflow, track, and monitor daily club operations.

Performs other duties as assigned, including working in other departments as needed. Maintains all club policies and procedures. Regular, predictable, full attendance is an essential function of this job.

• Prior leadership experience preferred.
• Prior membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Most of the time is spent moving about on hard surfaces. May occasionally need to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping. Frequently requires lifting objects up to 30lbs; may require assistance with heavier loads. Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. May occasionally encounter cleaning agents.

In accordance with Pay Transparency requirements, the compensation for this position ranges from $19.50 to $24.38 per hour, depending on location, education, experience, and qualifications.