Customer Service Associate

# Customer Service Associate Royal Farms Full Time junior Conowingo, Maryland, USPosted Yesterday##

Role Overview Royal Farms is hiring a entry-level Customer Service Associate. This is a full-time role in Conowingo. Part of Royal Farms's Brand hiring, posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.## Salary Context Salary is not disclosed in this posting. Market median for Junior-level Brand roles is $75k-$100k (based on 70 comparable listings).

Many employers share specifics during the interview process or after an initial screen.## Resume Keywords to Include Make sure these keywords appear in your resume to improve ATS scoringORCompliance Overview Purpose Customer Associate Royal Farms Sign  up free to auto-tailor your resume with all these keywords and get a higher ATS score##

Job Description ### Overview Job Purpose The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep.

The Customer Service Associate plays a key role in delivering an exceptional experience by engaging every customer with friendliness, efficiency, and professionalism - ultimately building brand loyalty and upholding the Royal Farms standard of excellence.### Responsibilities Essential Functions Customer Service & Engagement
* * Ensure every customer receives outstanding service by creating a friendly environment—greet and acknowledge customers, uphold high service standards, anticipate customer needs, and demonstrate product knowledge.
* Respond promptly to customer inquiries about merchandise and assist with product selection.
* Communicate with store leadership about customer requests, vendor issues, and product damages.

Point of Sale & Transactions
* * Operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end.
* Follow all  laws when selling age-restricted products such as alcohol or tobacco.
* Assist and educate customers using the assisted checkout terminals; monitor transactions to ensure accurate payment and prevention of theft.
* Support customers with purchases that require employee assistance, such as tobacco, lottery, or items kept behind the counter.
* Handle customer fuel transactions and monitor fuel court activity; stop pumps if necessary.

Food & Beverage Service
* * Prepare all made-to-order food and beverages per recipe or customer specifications, ensuring accuracy, quality, and speed of service.
* Execute food service and beverage programs consistently, maintaining proper portioning, presentation, and product availability.
* Follow all food safety and sanitation standards, including proper handling, storage, and cleaning practices, to ensure a safe experience for customers and compliance with company and regulatory requirements.

Merchandising & Stocking
* * Restock products and supplies to maintain a fully stocked store.
* Check expiration codes, face and inspect items, pull and discard expired products per company procedures.

Store Cleanliness & Safety
* * Perform routine side work (cleaning, sweeping, mopping, trash removal, etc.).
* Maintain a clean and organized work area to ensure safe working conditions.
* Immediately report unsafe conditions to store leadership.

Additional Responsibilities
* Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.
* Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.
* Performs other projects/duties as assigned.### Qualifications### Qualifications Required
* * Must be at least 16 years old.
* Must have strong communication and customer service skills.
* Must demonstrate the ability to work both independently and as part of a team.
* Must be able to multitask effectively in a fast-paced environment.
* Must be able to learn and follow all Royal Farms safety processes and procedures.### Preferred
* * Prior experience in food service and/or customer service.

Success Factors
* Customer Focus - Consistently delivers friendly, attentive, and accurate service to every customer, creating a welcoming and efficient experience that supports brand loyalty.
* Operational Consistency - Maintains high standards of cleanliness, food safety, and merchandising while accurately executing all assigned tasks and procedures during the shift.
* Team Dependability - Demonstrates reliability, flexibility, and strong communication within the team environment, supporting store goals and adapting effectively to fast-paced demands.

Work Requirements
* Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.
* Must be able to perform repetitive physical tasks…