Reuse Specialist - Bmore; Baltimore, MD

Online Content Coordinator - PDX (Portland, OR)

SCRAP is searching for an energetic and outgoing individual to fill the role of Online Content Coordinator. This position is responsible for the online store traffic and sales and social media engagement from customers. This includes updating the online store that aligns with SCRAP's branding guidelines and creating content for SCRAP's online presence. The role will also spend time in the reuse retail store to assist with sales, supply, donations and other duties as determined by the Site Director.

SCRAP's mission is to inspire creative reuse and environmentally sustainable behavior by providing educational programs and affordable materials to the community. To fulfill our mission, SCRAP operates a donation-based creative reuse store and education programming.

This position's primary focus is digital sales (through the online store) and community engagement (through social media). This position is also well-trained in the reuse supply/retail and recovery/donations duties and will be scheduled in both capacities in any given week depending on the organization's needs. This position is responsible for providing excellent customer service in a welcoming environment and receiving, processing, and managing high quality and safe creative reuse materials for retail.

This role will provide fast-paced sorting and organization and/or physical support to the donations department and will be expected to engage in frequent heavy moving of items over a shift. The Site Executive Director or designee will determine the scheduling needs for maximum efficiency.

Duties include, but are not limited to:

• In charge of overseeing all activities and operations on the online store's website
• Inventory management including picture taking, posting and displaying of the items
• Ensure the e-store's profitability by meeting or surpassing budgetary targets
• Creating frameworks that transform our online store and social media sites into profitable platforms
• Provide exceptional customer service and resolve customer complaints by determining optimal solutions
• Manage daily order processing and manage order fulfillment plans in cooperation with other team members for when they are out of office
• Writing email copy, managing email campaigns, building and sending online store newsletters
• Online Store Web maintenance: all links are working and updating the database
• Oversees all SCRAP PDX social media accounts while adhering to branding guidelines
• Maintains consistent daily engagement with social media and followers, scheduling posts through meta business, and in collaboration with the CRC Coordinator delegating responsibilities to team members for posting and ensuring seamless engagement on their days off, and when additional posts are needed
• Supports promotions and marketing at the register and throughout store via online channels
• Manages the SCRAP PDX Monthly Newsletters and Weekly Newsletter Online Store Drops (with the Site Director)
• Providing excellent customer service
• Ensuring customers are greeted professionally, warmly and helpfully
• Retail cashiering
• Opening/closing store as scheduled
• Inventory pricing
• Sort, stock, and organize sections
• Maintaining a clean and orderly shopping environment
• Assisting with display and promotions
• Offering creative advice as requested
• Maintaining high quality standards for handling materials
• Help direct materials volunteers to ensure safe and efficient use of time
• Providing excellent customer relations while receiving materials
• Staying current on what materials are accepted
• Using appropriate protocol in processing received materials
• Using appropriate pricing protocol as directed by the Site Executive Director or designee
• Stock items according to accepted protocol onto the floor or back stock area
• Working with Reuse Supply Manager to develop efficient systems for materials processing
• Maintaining high quality standards for handling materials
• Help direct materials volunteers to ensure safe and efficient processing
• Special projects and other duties as needed and assigned by Site Director

Qualities:

• Must have a passion for SCRAP's Mission
• Must have a commitment to reuse and some knowledge of the reuse sector
• Must have a passion for arts accessibility and removing barriers to participation in creation
• Must be capable of physical labor, fast paced movement, standing, heavy lifting, and materials processing with a variety of materials and types of material donations
• Highly organized with regards to inventory, materials, and sorting

Working Conditions:

• A high frequency of unassisted heavy moving of items (up to 50 lbs. on a regular basis per shift)
• Position oneself to bending, stooping and climbing
• Being in a stationary position (standing, sitting or walking) for extended periods of times
• Weekend schedule availability

Expectations of all SCRAP Staff:

Work as part of a team with other staff, volunteers, and programs to fulfill SCRAP's mission; communicate effectively and focus on good stakeholder relations; greet…