Lead Retail- Baltimore Ravens Team Store

Lead Retail
- Baltimore Ravens Team Store Job Description

The Retail Lead will play a critical role in contributing to business growth, elevating fan experiences, and delivering measurable impact. This role will help strengthen the fan connection, support business performance, and contribute to how we serve hundreds of millions of fans worldwide.

The Retail Lead delivers business and fan impact through bold leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre‑game, in‑game, and post‑game operational support.

Success is measured by the ability to deliver results through bold capabilities and measurable outcomes.

• Drive sales results by consistent execution of daily operations
• Support back of house operations; maintain stockroom organization
• Knowledge of retail operation systems including Op Suite
  5.0, POS, and CAYAN
• Partner with Leadership team when making decisions including revenue targets, per cap and UPT (unit per time)
• Work with Retail Associates to ensure an exemplary fan experience

• Communicate expectations for assignments and projects to Retail Associates
• Provide training and assistance to Retail Associates as required
• Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
• Understand Fanatics Values and how they relate to the role
• Perform ‘Manager on Duty’ responsibilities as needed

• Identify opportunities to improve processes, products, or fan experiences
• Apply creative thinking and new approaches to solve complex challenges
• Act with urgency and adapt quickly in a fast‑paced, high‑growth environment

• Collaborate cross‑functionally to drive shared goals and team outcomes
• Build strong partnerships across the organization to deliver results
• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

• Must be at least 18 years of age
• Previous retail, customer service, or hospitality experience preferred
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events
• Reliable attendance and punctuality
• Strong communication, interpersonal, and teamwork skills
• Ability to work effectively in a fast‑paced, team‑oriented environment
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds
• Maintain a professional appearance and represent the Fanatics brand positively

• High school diploma or equivalent experience preferred

The salary rate for this position is $20.00, which represents base pay only and does not include short‑term or long‑term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.

• Posting Date 06/09/2026, 06:41 PM
• Locations M&T Bank Stadium, Baltimore, MD, 21230, US (On‑site)